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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Multiple Support icons in settings

Sony Xperia Support
Message 11 of 20
604 Views
Message 11 of 20

Re: Multiple Support icons in settings

@Roadrunny76 Thank you! I'll forward this information internally. I'll let you know here as soon as I know anything new. I apologise for any inconvenience that this causes.

 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Highlighted
Inhabitant
Message 12 of 20
572 Views
Message 12 of 20

Re: Multiple Support icons in settings

After a week any news from internally to solve this issue. 

Sony Xperia Support
Message 13 of 20
558 Views
Message 13 of 20

Re: Multiple Support icons in settings

@SKXA I do unfortunately not have any new information at the moment. I will let you know as soon as I do! Slightly smiling Face

 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Inhabitant
Message 14 of 20
537 Views
Message 14 of 20

Re: Multiple Support icons in settings

Uninstall the updates 

Problem solved 

Enthusiast
Message 15 of 20
524 Views
Message 15 of 20

Re: Multiple Support icons in settings

No, after the new os update the problem solved. 

Sony Xperia Support
Message 16 of 20
462 Views
Message 16 of 20

Re: Multiple Support icons in settings

I have received information that a new version of the Support app will be released which will correct this. Apologies for any inconvenience this causes until then and thanks to everyone who provided information.

 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Pioneer
Message 17 of 20
436 Views
Message 17 of 20

Re: Multiple Support icons in settings

Just got the update for Support App, and now there is only one in settings. 

Enthusiast
Message 18 of 20
422 Views
Message 18 of 20

Re: Multiple icons

What's that System UI Tuner below the support? How did you get that? 

Pioneer
Message 19 of 20
419 Views
Message 19 of 20

Re: Multiple icons

You can play with status bar icons and quick settings. Pull down the status bar all the way. Keep pressed (for about 10 seconds) on the settings wheel on top right, and then release. You should get a notification asking if you want to activate UI tuner. 

Enthusiast
Message 20 of 20
406 Views
Message 20 of 20

Re: Multiple icons

Found it. Thank you.