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Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Multiple Support icons in settings

Inhabitant
Message 1 of 20
603 Views
Message 1 of 20

Multiple Support icons in settings

Today support app updated. After that there are two support icons shown in settings page. One is under device settings with color teal (it's the new) and another one already appear under system with question mark. Both icons opens the same page. Any error in update. 

19 REPLIES 19
Pioneer
Message 2 of 20
601 Views
Message 2 of 20

Re: Multiple icons

Just updated and you are perfectly correct. It is good that in apps there is still only one Slightly smiling Face 

Emperor
Message 3 of 20
590 Views
Message 3 of 20

Re: Multiple icons

 @SKXA

 

Could you post some screenshots? thanks




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Inhabitant
Message 4 of 20
583 Views
Message 4 of 20

Re: Multiple icons

Screenshot_20170531-055109.png

 

 

Screenshot_20170531-055120.png

 

 

 

Pioneer
Message 5 of 20
571 Views
Message 5 of 20

Re: Multiple icons

Screenshot_20170531-064639.png

 

 

Screenshot_20170531-064632.png

 

 

 

Sony Xperia Support
Message 6 of 20
552 Views
Message 6 of 20

Re: Multiple Support icons in settings

Hi @SKXA and @Roadrunny76, I'm sorry to hear about this.

 

Can you access the Support app by tapping both of the icons in Settings or will only one of them work? Do you have two Support apps in Settings > Apps > [menu} > Show system, or is only one listed here?

 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Pioneer
Message 7 of 20
549 Views
Message 7 of 20

Re: Multiple Support icons in settings

Both of them are accessible leading to Xperia Care. In settings there is only one

Screenshot_20170531-160404.png

 

 

 

 

Highlighted
Inhabitant
Message 8 of 20
545 Views
Message 8 of 20

Re: Multiple Support icons in settings

Both icons are accessible. The new icon is under the location icon in settings page. 

Sony Xperia Support
Message 9 of 20
540 Views
Message 9 of 20

Re: Multiple Support icons in settings

@SKXA @Roadrunny76 Thanks for the info! Could you also let me know the version of Support app that is installed? You can see this by tapping the Support app in Settings > Apps.

 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Pioneer
Message 10 of 20
537 Views
Message 10 of 20

Re: Multiple Support icons in settings

3.4.10