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Mobile data not working after update

SOLVED
Regular
Message 31 of 60
776 Views
Message 31 of 60

Re: Mobile data not working after update

battery is bad

all options used

wifi also not working well

Regular
Message 32 of 60
769 Views
Message 32 of 60

Re: Mobile data not working after update

i never buy a sony again

because the battery is charching but not working

the best solution now is a new phone

Regular
Message 33 of 60
767 Views
Message 33 of 60

Re: Mobile data not working after update

So because of that I will choose another phone. Now I ask the money back. The online store were I bought it will I ask to return the money. 

Then I go to a good phone store 

When there is a problem then I can ask easy in person. 

One time poster
Message 34 of 60
752 Views
Message 34 of 60

Re: Mobile data not working after update

Hi I have same issue, but I cant find Internet settings under Settings>>more. I can see Network Settings and all I have is reset option.

I have Sony Xperia XA.

How do I get mobile data to work?

Adept
Message 35 of 60
744 Views
Message 35 of 60

Re: Mobile data not working after update


@Genji79 wrote:

Hi I have same issue, but I cant find Internet settings under Settings>>more. I can see Network Settings and all I have is reset option.

I have Sony Xperia XA.

How do I get mobile data to work?


It's under Settings ... Data usage

Sony Xperia Support
Message 36 of 60
728 Views
Message 36 of 60

Re: Mobile data not working after update

@RoosjeHoop, very sorry to hear that. Slightly frowning Face

I hope that everything will work out for you with your new device.

@Genji79, The setting to download the Internet settings should be in Settings > More. Have you made sure that you have scrolled all the down? It's usually one of the last options in this menu. You can also tap the small magnifying glass in the top right corner and search for "Internet settings".

Let me know how it goes!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Regular
Message 37 of 60
725 Views
Message 37 of 60

Re: Mobile data not working after update

they will try to fix it free

Learner
Message 38 of 60
650 Views
Message 38 of 60

Re: Mobile data not working after update

Hi I tried to do the following but under settings>more I do NOT have the internet setting option. 

 

When I  searched settings there was also no "Internet setting" option. What should I do? 

Learner
Message 39 of 60
636 Views
Message 39 of 60

Re: Mobile data not working after update

Sony Xperia Support
Message 40 of 60
626 Views
Message 40 of 60

Re: Mobile data not working after update

Hi @Mernan,

Which model and Android version do you have? You can find this information in Settings > (System) About phone.

It's usually placed in Settings > More > Internet settings (at the bottom, so make sure you scroll down as far as you can) or in Settings > Network and Internet > Internet settings.

Please get back to me with your model and Android version! Slightly smiling Face

@StarKing, sorry to hear that.

Could you please elaborate a bit on what behaviour you are experiencing with your device and I'll do my best to assist you! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.