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Mobile data not working after update

SOLVED
Sony Xperia Support
Message 11 of 60
1,708 Views
Message 11 of 60

Re: Can't use my cell data

Hi @Caesar1, welcome to our forum and I'm sorry to hear about this.

Have you tried downloading the Internet settings again in your phone? If they have been reset during the update you will need to download them again from Settings > More > Internet settings > Accept.

Wait for them to be downloaded and installed and then reboot your device.

Let me know if that helps!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 12 of 60
1,690 Views
Message 12 of 60

Re: Mobile data not working after update

Is already working, but, I need to download the internet setting every time that the mobile data fail, so far it is working, thanks

One time poster
Message 13 of 60
1,681 Views
Message 13 of 60

Can't use data after update

Hello someone can help me Sony made an update and since it did I can not use my data

 

Translated with Google Translate.

Message 14 of 60
1,669 Views
Message 14 of 60

Re: Can't use data after update

@Lynn3, have you tried following the instructions in the comment marked as a solution? https://talk.sonymobile.com/t5/Xperia-XA-XA-Ultra/Mobile-data-not-working-after-update/m-p/1251155#M...
Sony Xperia Support
Message 15 of 60
1,636 Views
Message 15 of 60

Re: Mobile data not working after update

Hello everyone, sorry for the late reply.

@Grimaldo, I'm glad to hear that everything is working now again! Slightly smiling Face

@Lynn3, sorry to hear about this.

I would recommend that you try and download the Internet settings again in your phone. To do that, go to Settings > More > Internet settings > Accept.

Wait for them to be downloaded and installed and then reboot your device.

I hope that helps! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 16 of 60
1,653 Views
Message 16 of 60

After the update of Android 7 does not work Internet

After the update of Android 7 does not work Internet
Apprentice
Message 17 of 60
1,689 Views
Message 17 of 60

Re: Information about changes in software updates?

33.3.A.1.97 

Sony Xperia Support
Message 18 of 60
1,605 Views
Message 18 of 60

Re: After the update of Android 7 does not work Internet

Hi @Orlov199224, sorry to hear about this.

I would recommend that you download the Internet settings again in your device and when they have been downloaded and installed, reboot the phone and see if you are able to access the Internet again using mobile data.

You can download these settings if you go to Settings > More > Internet settings > Accept.

Let me know if that helps!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 19 of 60
1,593 Views
Message 19 of 60

Re: After the update of Android 7 does not work Internet

Thank you in advance for your cooperation. After the smartphone restarts the internet works. Turn off the Internet for a while, then turn it on again and the internet no longer works. You need to restart the phone again.

Sony Xperia Support
Message 20 of 60
1,560 Views
Message 20 of 60

Re: After the update of Android 7 does not work Internet

Hi again @Orlov199224, I answered the PM that you sent me, so please have a look in your inbox! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.