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Mobile data not working after update

SOLVED
Sony Xperia Support
Message 51 of 60
411 Views
Message 51 of 60

Re: Mobile data not working after update

Hi @Jen009, glad to hear that your mobile data connection is working again! Slightly smiling Face

Let me know if there is anything else you need assistance with!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Highlighted
Rookie
Message 52 of 60
382 Views
Message 52 of 60

Re: Mobile data not working after update

I have read your posts. I have tryed all you have said .. It still doesnt recieve data . i have no internet setting option, and resetting network doesnt do anything. i've downloaded your software , to be able to reload from your computer and that did nothing. Ive call T mobile and had them check there lines. They said it was the setting on the phone. . So after all that My Question still needs be answered How do you make the phone retrieve data useing cell lines. and yes i have Mobile data traffic turned on. 

Sony Xperia Support
Message 53 of 60
371 Views
Message 53 of 60

Re: Mobile data not working after update

Hi @11381, sorry to hear about this. Slightly frowning Face

That sounds very strange that you don't have the setting available to download the Internet settings. Is it the same if you try with another SIM card? If one of your friends, family members or colleagues are using a device with the same sized SIM card as you have.

You can also try and reset the APN settings and then adding them again (you'll need the information from your operator). 

 

  1. Find and tap Settings > More > Mobile networks > Access Point Names.
  2. Tap the menu button (three vertical dots) > Reset to default.
  3. Tap the "+" sign to add a new APN.

Let me know how it goes!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 54 of 60
365 Views
Message 54 of 60

Re: Mobile data not working after update

Adding the apn did the trick. internet is working great .   Thank you. 

Sony Xperia Support
Message 55 of 60
354 Views
Message 55 of 60

Re: Mobile data not working after update

@11381, I'm really glad to hear that it's working again! Slightly smiling Face

Let me know if there is anything else and have an awesome weekend!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 56 of 60
274 Views
Message 56 of 60

Re: Mobile data not working after update

I also have a problem with mobile data connection on Xperia ZX1 Compact (G8441) after recent update to Android 9.

 

Some applications can connect to the internet:

- Google maps

- Messanger

- Facebook

- Whats up

 

While some other apps cannot connect:

- Chrome

- Business Insider

- Endomondo

- Accuweather

- Spotify

- and many more local apps

All apps work fine when connected to WIFI.

 

 

Any advice?

Visitor
Message 57 of 60
272 Views
Message 57 of 60

Re: Mobile data not working after update

never mind, I will re-post in the rght place.

Sony Xperia Support
Message 58 of 60
269 Views
Message 58 of 60

Re: Mobile data not working after update

Hi @dawidy, I merged your new thread with another one where one user posted a solution, could you please take a look there and see if that works for you as well?

https://talk.sonymobile.com/t5/Xperia-XZ1-Compact/After-update-to-Android-9-mobile-transfer-is-not-w...

Thank you.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 59 of 60
206 Views
Message 59 of 60

Re: Can't use my cell data

hello i have sony xperia xperformance. when i updated software 8.0, I am unable to use data mobile. I have seen all posts and try to solve issue. but now after upgrade version 8.0 this phone does not have internet setting. Please also send me APN setting as well

Sony Xperia Support
Message 60 of 60
181 Views
Message 60 of 60

Re: Can't use my cell data

Hi @mksiddiqui, sorry to hear about this. Slightly frowning Face

I'm afraid that I don't have access to the APN settings you need, but if you get in touch with your operator, or take a look at their website, you will find the APN settings that you need in order to use mobile data.

I hope that helps! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.