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Display won't fully turn off during calls after Nougat update

Apprentice
Message 1 of 84
2,446 Views
Message 1 of 84

Display won't fully turn off during calls after Nougat update

After update my xepria xa to nougat I have proximity problem. During tha call my screen not off properly. Its blinking. Please solve the problem. 

83 REPLIES 83
Emperor
Message 2 of 84
2,442 Views
Message 2 of 84

Re: After nougat update proximity problem

@Debrathi

 

remove any protective case, film and/or protective glass > clean the proximity sensor > 

 

settings > about phone > diagnostics > test > test proximity sensor > report back




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 3 of 84
2,385 Views
Message 3 of 84

Re: After nougat update proximity problem

@Uliwooly

Thanks for your reply. 

I have no protective case. And I clean the sensor. When I test the proximity sensor its vibration not continue. * * * * * * * * * this type of vibration, when my finger going to close to sensor then the vibration continues. ****************this type. Have you any solutions? 

Apprentice
Message 4 of 84
2,373 Views
Message 4 of 84

Re: After nougat update proximity problem

Have you any solutions? 

Highlighted
Inhabitant
Message 5 of 84
2,363 Views
Message 5 of 84

Re: After nougat update proximity problem

Yes,me too 

Message 6 of 84
2,359 Views
Message 6 of 84

Re: After nougat update proximity problem

Yes its a bug.. I noticed that one.. 
Current solution is, once you pick the call just press the lock button.. Screen will not blink.. 
Meanwhile wait for the fix update.. 

Adviser
Message 7 of 84
2,352 Views
Message 7 of 84

Proximity sensor issue after upgrading to Nougat

After upgrading my XA dual to Nougat yesterday, I'm facing some issues with the proximity sensor. When I attend a phone call, my display just keeps on blinking even whn its close to my ear.

Any solution plz..

One time poster
Message 8 of 84
2,347 Views
Message 8 of 84

Re: Proximity sensor issue after upgrading to Nougat

same mine any help

aboshama
One time poster
Message 9 of 84
2,328 Views
Message 9 of 84

Re: After nougat update proximity problem

Yes, me too

Visitor
Message 10 of 84
2,307 Views
Message 10 of 84

Re: After nougat update proximity problem

Hi,

I'm facing same problem after updating my XA dual. When doing proximity test, go for accelerometer test also. Both the test failed in my case. I think its a software issue, may be a bug in the new update. Hence I think service centers can not help as its a firmwire bag and they reiceve the same software as we got. So wait for the next update, and it will release soon. 

 

Cheers.

Amit