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Charging problem

SOLVED
Rookie
Message 1 of 16
17,501 Views
Message 1 of 16

Charging problem

My phone was charging normally then one time it said I had 20% left and then it went straight to zero and died. Since then I have had problems trying to charge it, first of all it won't always recognise that it is charging and if it does it charges it to max 50% and then stops by itself. It ends up running out of battery a few times a day and I have constantly charge it, any advice thanks
1 ACCEPTED SOLUTION

Accepted Solutions
Apprentice
Message 5 of 16
28,098 Views
Message 5 of 16

Re: Charging problem

it is a battery problem go to closer service center to replace it

15 REPLIES 15
Sony Xperia Support
Message 2 of 16
17,497 Views
Message 2 of 16

Re: Charging problem

Hi @Mo231,

 

Welcome to the community. I am sorry to hear about this. Slightly frowning Face

Can you please try forcing a shutdown on your phone (Hold the power button and the volume up button until it vibrates 3 times) then try to charge it while it is off?

 

Also, if possible please try other chargers.


Official Sony Xperia Support Staff


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One time poster
Message 3 of 16
17,426 Views
Message 3 of 16

Re: Charging problem

My model is xa i am using uch12 charge from 30%takes 25mins sony have told that it is fast charging
Apprentice
Message 4 of 16
17,407 Views
Message 4 of 16

Re: Charging problem

Hello, I'm also facing a minor problem. My phone charged up to 89% and I noticed that the phone stopped charging and was still at 89 after a few minutes. I tried to switch power source but it was still stuck at 89. Is this a battery care sort of feature? Also noticed that the charging slowed down at about 85.
Apprentice
Message 5 of 16
28,099 Views
Message 5 of 16

Re: Charging problem

it is a battery problem go to closer service center to replace it

One time poster
Message 6 of 16
17,385 Views
Message 6 of 16

Re: Charging problem

My mobile some time continues 6hars working some time only 2hars service
Rookie
Message 7 of 16
17,378 Views
Message 7 of 16

Re: Charging problem

My phone only charges properly when it is switched off and it still takes a long time to charge and when it is on it will only charge from a battery pack or my laptop and is even slower.
Av6
One time poster
Message 8 of 16
16,915 Views
Message 8 of 16

Re: Charging problem

It takes long to charge my phone too. Last time 13h. And battery is dropping in minutes.Also, after I purchased and tried to do some video after 4 minutes is hot and stops recording. I avoid taking videos and also can't use it properly because of the battery is dropping and is hard to change as it takes long.Seriosly ? I bought it a couple of months back and I stopped using it for a while but now I need to use it and it is terrible. Big mistake using Sony. I'll never buy anything from Sony. Waste of money. I paid over £400 and I not worth £100.

Regular
Message 9 of 16
16,652 Views
Message 9 of 16

Re: Charging problem

My XA bettery  level have some problem too............plz update a new version to fix this problem!!!!!!!!!!!!!!!!!

Message 10 of 16
14,518 Views
Message 10 of 16

Re: Charging problem

Common issue. Ideally Sony should have recalled this model. Sad indeed.