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Can't switch out of Chinese keyboard

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Adviser
Message 1 of 7
2,923 Views
Message 1 of 7

Can't switch out of Chinese keyboard

The keyboard on my XA is the Chinese keyboard. Is this normal? It supports English, but I'd like to get rid of it if possible. However, when I go into Settings to change it to English, there's only the Chinese keyboard available, and that is greyed out. (Language is set to English.)

 

Is there no way of changing?

6 REPLIES 6
Sony Xperia Support
Message 2 of 7
2,917 Views
Message 2 of 7

Re: Can't switch out of Chinese keyboard

Hi @Cam-S,

 

When you go to Settings > Language & input > Current Keyboard, there should be an option for "More Keyboards". If you tap on that, you can enable and disable the various keyboards in the phone.

 

Does that help?


Official Sony Xperia Support Staff


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Adviser
Message 3 of 7
2,905 Views
Message 3 of 7

Re: Can't switch out of Chinese keyboard

Perhaps I didn't make it clear enough. When I go to 'More Keyboards', there is only the Chinese keyboard available, and that option is greyed out.

Sony Xperia Support
Message 4 of 7
2,886 Views
Message 4 of 7

Re: Can't switch out of Chinese keyboard

That's very strange. Under Settings > Apps, see if you can find the Swiftkey keyboard and see if it is disabled.

If it's not there at all, you may need to perform a software repair using Xperia Companion.


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

Rookie
Message 5 of 7
2,879 Views
Message 5 of 7

Re: Can't switch out of Chinese keyboard

hey, I know exactly what you're talking about. it appears as ' Xperia Chinese keyboard ', right? mine has the same. seems like you're not only the one. I don't think you can get rid of it.

in my case, I disabled ' SwiftKey keyboard ' by accident, so there was absolutely no way to type in English (because there was no English keyboard), unless I use Chinese keyboard at that time. since I'm not Chinese, I kinda freaked out. then, I simply got ' gboard ' from google. eventually, I realized that my ' SwiftKey keyboard ' was disabled, so I enabled it and I got the English keyboard back. phew.

I live in North America, so it's obviously my xperia xa is for North American market model. however, there's no ' Xperia English keyboard ' built-in. it doesn't make any sense at all. cearly, sony simply put ' SwiftKey keyboard ' on xperia xa for North American market model and didn't bother. interesting, huh?

Adviser
Message 6 of 7
2,872 Views
Message 6 of 7

Re: Can't switch out of Chinese keyboard

Thanks for that. Yes, I had disabled SwiftKey by accident as well. I've now enabled it again.

 

The Chinese keyboard (in English mode) is actually better in some ways than Swiftkey!

 

(And once again a customer is of more use than Sony support.)

Sony Xperia Support
Message 7 of 7
2,855 Views
Message 7 of 7

Re: Can't switch out of Chinese keyboard

@Cam-S,


But I said the same thing Slightly frowning Face 

 


@CameronT wrote:

That's very strange. Under Settings > Apps, see if you can find the Swiftkey keyboard and see if it is disabled.

I am glad you got it working though Slightly smiling Face 

@Neo2017, thank you. The Xperia Keyboard can still be sideloaded, just fyi Winking Face I can't help you with how though...



Official Sony Xperia Support Staff


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