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Can’t get past email address on Sony Xperia xa.

One time poster
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Message 1 of 2

Can’t get past email address on Sony Xperia xa.

I try to get into my Sony Xperia xa and it won’t get past the email saying that I need to come back in 24 hours due to recent password change. I waited 2 days and it still won’t work so I changed passwords again and still 25 hours later I can’t get past there.

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Sony Xperia Support
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Message 2 of 2

Re: Can’t get past email address on Sony Xperia xa.

Hi @Kheurlin, sorry to hear about this. Slightly frowning Face

If you have reset your device, you will need to log in with the same Google account that you had in the device prior to the reset. If you change the password on this Google account, you will need to wait 24 hours as there is a lock out period that will be triggered.

If you are 100% sure that you are trying to log in with the correct account, you have not reset your password in the last 24 hours and you still can't log in, get in touch with your Local support team and they will assist you further.

Let me know how it goes!


Official Sony Xperia Support Staff


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