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My X8 doesn't start since

SOLVED
Unregistered user
Not applicable
Message 1 of 10
12,562 Views
Message 1 of 10

My X8 doesn't start since

I have an X8 which I bought quite recently(3 months ago) and everything worked out great until 2 days ago when the battery finished. I was unable to recharge it when it was a couple of % left because I had forget the recharger at home. When I came home I tried recharge and it seemed to do it succesfully because the red light later turned green after a couple hours but when I try to start it, it only says "Sony Ericsson" and then turns off again. If I do it while it's recharging then only a thunder sign comes up when I click on the middle button or touch the screen.

I tried it with 2 different cables and with USB to the computer but it was still the same.

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Sony Xperia Support
Message 8 of 10
2,307 Views
Message 8 of 10

Re: My X8 doesn't start since

If that is the case, then you may need to get the handset to a service centre for repairs as it could be related to hardware. Please use the link below for contact details of Sony Ericsson within your region.

http://www.sonyericsson.com/cws/corporate/common/contact/phonelist


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

9 REPLIES 9
Sony Xperia Support
Message 2 of 10
2,021 Views
Message 2 of 10

Re: My X8 doesn't start since

With the information supplied, I believe this could be related to software on the handset. I would suggest performing a re installation of the phones software to resolve this issue. Please use the link below to download the Update Service software.

http://dl-www.sonyericsson.com/cws/download/1/110/61/1315209439/Update_Service_Setup-2.11.9.6.exe


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

Unregistered user
Not applicable
Message 3 of 10
2,021 Views
Message 3 of 10

Re: My X8 doesn't start since

Thanks for the help, but how do I reinstall it? Is it by downloading and installing it on the memory disk? Because I can't get the phone to start.

Sony Xperia Support
Message 4 of 10
2,021 Views
Message 4 of 10

Re: My X8 doesn't start since

Once you have downloaded the above software, install it on to your PC, start the application and follow the instructions that it provides. The handset will be turned off during the whole process.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Unregistered user
Not applicable
Message 5 of 10
2,021 Views
Message 5 of 10

Re: My X8 doesn't start since

It said I already had the latest update and I then had to reinstall the phone. The reinstallation is now finished. It said I should start the phone now, but it will take a little bit less than usual after an update, but it's been several minutes now and I can't get it to start. Which button should I push and for how long should I hold it down for it to start?

Sony Xperia Support
Message 6 of 10
2,021 Views
Message 6 of 10

Re: My X8 doesn't start since

Does the handset turn on at all? is there a Sony Ericsson icon showing constantly?


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

Unregistered user
Not applicable
Message 7 of 10
2,021 Views
Message 7 of 10

Re: My X8 doesn't start since

No.

Highlighted
Sony Xperia Support
Message 8 of 10
2,308 Views
Message 8 of 10

Re: My X8 doesn't start since

If that is the case, then you may need to get the handset to a service centre for repairs as it could be related to hardware. Please use the link below for contact details of Sony Ericsson within your region.

http://www.sonyericsson.com/cws/corporate/common/contact/phonelist


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Unregistered user
Not applicable
Message 9 of 10
2,021 Views
Message 9 of 10

Re: My X8 doesn't start since

It does start now when I tried starting it while it was plugged.

But why was this happening? Will I have to do this all over again next time the battery finishes before I'm able to recharge it?

Thanks a lot for the help

Sony Xperia Support
Message 10 of 10
2,021 Views
Message 10 of 10

Re: My X8 doesn't start since

It could be related to a few things including software or hardware, it is hard to pinpoint the direct result of this issue.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.