account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 

Accepted Solutions makes a difference!

Did you know that by clicking the Accept as Solution button You will help other people visiting the community to find their answer? Learn more.

Psst - What do you think about our community? Take a moment and share your thoughts around this community by doing this short survey.

Cheap piece of plastic has caused my warranty to fail

SOLVED
Unregistered user
Not applicable
Message 1 of 4
5,211 Views
Message 1 of 4

Cheap piece of plastic has caused my warranty to fail

Because of that cheap piece of plastic that covers the power port, my warranty is void.  It broke off my phone (as id did on my husbands).  Now AT&T wants to charge me $300 for that cheap piece of plastic. 

The real problem (and it seems to be a major problem with this phone) is that the charger in my phone is burnt out.  And I bought the phone 11 months ago.

I am not sure what type of company Ericsson is in terms of quality control and customer service, but I do know that Sony is excellent on both.  I am hoping tha there is something that you can do to help me with this.  I love my phone and want to use it, but I refuse to pay the money for something that is so cheap.  What can't the people who make phones come up with a better way to cover up the ports?

Thanks for your help and time.

Beth Cobb

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Demigod
Message 2 of 4
3,086 Views
Message 2 of 4

Re: Cheap piece of plastic has caused my warranty to fail

Please call us directly at Sony Ericsson. Based on the age of the phone, it sounds like this may be covered by us directly.

1 866 766 9374

Please let me know what happens. If you need more information, send me a private message.

View solution in original post

3 REPLIES 3
Highlighted
Demigod
Message 2 of 4
3,087 Views
Message 2 of 4

Re: Cheap piece of plastic has caused my warranty to fail

Please call us directly at Sony Ericsson. Based on the age of the phone, it sounds like this may be covered by us directly.

1 866 766 9374

Please let me know what happens. If you need more information, send me a private message.

View solution in original post

Forum Legend
Message 3 of 4
2,705 Views
Message 3 of 4

Re: Cheap piece of plastic has caused my warranty to fail

maybe they thought it was the USB port instead of the USB cover

One time poster
Message 4 of 4
2,686 Views
Message 4 of 4

Re: Cheap piece of plastic has caused my warranty to fail

I have this problem it has not broken of but keeps coming of for now reason and you say warranty is void if water gets in?????