account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

stuck at verifying system update and repair is failed with companion

Highlighted
One time poster
Message 1 of 3
138 Views
Message 1 of 3

stuck at verifying system update and repair is failed with companion

Hi,

 

my phone stuck at verifying system update for many days now.

then i tried to use xperia companion, prompt message failed.

what should i do now?

pls help.

tq.

2 REPLIES 2
Commissioner
Message 2 of 3
106 Views
Message 2 of 3

Re: stuck at verifying system update and repair is failed with companion

You could first:

--manually copy all of your documents to a computer using a USB cable,

--mke sure that Google has recently backed up all of your data, and then:

 

If you have any previous recent full backups through Xperia Comapanion, you could attempt to restore one of those to your phone (using Xperia Companion).

Or-

You could attempt to do the full restore of your phone's firmware using Xperia Companion, which will automtically obtain the most recent from Sony. But your phone would be restored to factory settings, and then you'd allow Google to set up your phone with apps, and you'd restore your documents manually copied, above.

 

Highlighted
Visitor
Message 3 of 3
97 Views
Message 3 of 3

Re: stuck at verifying system update and repair is failed with companion

But how i can do full restore with sony companion? Because it prompt msg failed when tried to repair using sony companion.