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can not use xperia companion fix my phone

Unregistered user
Not applicable
Message 1 of 4
Message 1 of 4

can not use xperia companion fix my phone

My model is Xperia X (F5122), but when I repaired my phone with Xperia Companion, an error occurred.

like this:TIM截图20180310083151.png

An error occurred while repairing your device.
Please try again. If the problem persists, contact Sony Support.


F5121 3580 1304-8560 R4E 34.4.A.2.19 / Windows 10 64 bit / Win32 / CN


This is LOG:

029374ms: UEsession: runSendSmartPing completed successfully, waiting for response...
029994ms: UEsession: Response to smart ping, UE at and local listener at
029994ms: UEsession: runSendLogin no active device type found, proceeding to fallback
029994ms: UEsession: runSendLogin device is commercial
029994ms: UEsession: runSendLogin commercial login set
029994ms: AppSettings: App settings requested
029994ms: AppSettings: Loading app settings from disk
029994ms: UEsession: runSendLogin without proxy per manual setting
029994ms: UEsession: No proxies (left), logging in to UE with no proxy
029994ms: UEsession: runSendLogin will login anonymously
030269ms: UEsession: runSendLogin completed successfully
037370ms: UEsession: UE responded to login
037370ms: UEsession: Logged in to UE!
037370ms: UIState: UI devicerepair updated to repairDeviceInstructions
053213ms: UEsession: Device connection detected!
053272ms: UEsession: runSendGetAllConnections completed successfully
053333ms: UEsession: UE responded to getAllConnections
053333ms: UEsession: Device connection detected
053333ms: UEsession: getAllConnectionsResult returned device connection successfully!
053345ms: UEsession: runSendGetDeviceInfo completed successfully
055486ms: UEsession: Device info: F5121 3580 1304-8560 R4E 34.4.A.2.19
055486ms: UEsession: getPhoneInfoResult recommended = 3
055486ms: UEsession: oldVersion = 34.4.A.2.19
055486ms: UEsession: getPhoneInfoResult single object id 
055486ms: UEsession: Firmware  with config  and version 
055486ms: UEsession: handleGetDeviceInfoResult no firmware found, probable prototype without login
055486ms: UEsession: ERROR in getPhoneInfoResult
055493ms: UEsession: runSendShutdown completed successfully
057282ms: UEsession: UE exited with 0
057532ms: UEsession: runTerminateUE process = ac4
057782ms: UEsession: runCloseLocalListener
057782ms: UEListener: Stopping server
057783ms: UEListener: Waiting for connections to clear..
058133ms: UEListener: Pre-stop sleep
058484ms: UEListener: Stopping daemon
058484ms: UEListener: Server stopped!
058735ms: UEsession: runResetToIdle
058735ms: analytics: event = DeviceRepair / Failure / UEGetPhoneInfoMissingInfo
058735ms: UEsession: UE reset to error (idle) state
058735ms: UIState: UI devicerepair updated to errorFatal

But my phone is F5122,Why does it show F5121?

Message 2 of 4
Message 2 of 4

Re: can not use xperia companion fix my phone

@Unregistered user


What was the original issue? did you flashed the phone? have tried again with XC?


"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Unregistered user
Not applicable
Message 3 of 4
Message 3 of 4

Re: can not use xperia companion fix my phone

I just want to upgrade to android 8.0 via repair Slightly frowning Face

Message 4 of 4
Message 4 of 4

Re: can not use xperia companion fix my phone

So you have the dusl SIM variant?

Is Oreo available for that yet?


I know it's true because I made it up myself...