Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2017-03-08 09:12 AM
2017-03-08 09:15 AM
Updating to a newer Android milestone over the old one might cause such software instabilities. I'd suggest that you backup using Xperia Companion then perform a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. Follow the steps given in the blue link, do not connect your phone until prompted to press volume down while plugging USB cable.
Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.
2017-03-08 12:56 PM
2017-03-13 03:36 AM - edited 2017-03-13 03:36 AM
Hi @xxxTOXICITYxxx, welcome to the community.
Have you rooted your phone?
If not, here's some tips to try getting Xperia Companion working with your phone. Try these methods one after the other. Verify after each method whether the problem was solved, before trying the next one.
2017-04-08 09:22 AM
brother man i'm having the same issue.Can't able to repair with pc companion i'm using win. 8. if you've win. 7 you can repair (they say) i tries compatability mode (setting to win. 7) and formatting the phone but nothing worked.Try repairing using win 7.If it works just let me know.