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Tips & Tricks

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Xperia X touch screen issues

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Apprentice
Message 1 of 10
2,629 Views
Message 1 of 10

Xperia X touch screen issues

Hi there. I have a Xperia X Dual and recently see a spot on the screen that is brighter than the the rest of the screen. Now I am wondering what to do. Did any of you have a similar problem with the display? Can this be fixed? I also wonder how to get support for this Model. I live in DE but the phone model seems to be international. At least I can't find it anywhere on the German support site. Any suggestions? Thanks a lot. 

1 ACCEPTED SOLUTION

Accepted Solutions
Apprentice
Message 10 of 10
2,787 Views
Message 10 of 10

Re: Xperia X touch screen issues

Finally the seller reacted and agreed that I should return the phone. Hope this will be solved now. Thanks for your replies. I learned my lesson. Next phone i will make sure it is the EU Version before buying. Have a great new year. 

9 REPLIES 9
Emperor
Message 2 of 10
2,627 Views
Message 2 of 10

Re: Xperia X touch screen issues

@Rian42

 

You have to contact Sony directly to get it inspected >>> Local support. with that said, if you bought the phone from a different region/market it might not have warranty in your country, again, only your Local support can assist you with that. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Pioneer
Message 3 of 10
2,612 Views
Message 3 of 10

Re: Xperia X touch screen issues

Hi

To get more information about the issue with your screen you can do 2 things

- use the support app, click on the middle button on the bottom of the screen and run the screen tests

- make a "phone call" to *#*#service#*#*

which translates to *#*#7378423#*#* and goto service tests.

You might've even try to make screenshots (which doesn't work when the are real screen problems)

Then contact support to explain them what's wrong.


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who doesn't doesn't
Apprentice
Message 4 of 10
2,599 Views
Message 4 of 10

Re: Xperia X touch screen issues

Do I get this right. If you take a phone from one EU country to another, you lose your warranty with sony? What a mess... I'm not sure if that's even legal. 

Pioneer
Message 5 of 10
2,594 Views
Message 5 of 10

Re: Xperia X touch screen issues

@ryan42

 

Again:

First investigate, then make your conclusions.

- goto support app

- on the bottom tick on device info

- 3rd line states your warranty

- if no warranty indicated, goto main, bottom line, contact us.


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Apprentice
Message 6 of 10
2,581 Views
Message 6 of 10

Re: Xperia X touch screen issues

Ok thanks.

The info in the phone is, warranty till 07.11.2019. But the DE support tells me to reach out to my seller, as the F5122 is not available in Germany. Let's see if the seller can fix it. 

 

Pioneer
Message 7 of 10
2,556 Views
Message 7 of 10

Re: Xperia X touch screen issues

Where does your device come from originally

Malaysia? China? India?

Or really original EU.

 


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Apprentice
Message 8 of 10
2,512 Views
Message 8 of 10

Re: Xperia X touch screen issues

I bought it from a UK online shop. Turns out, it is from Hong Kong. I wasn't aware of that. Now it obviously has no warranty here in Europe. I hope i can get my money back via PayPal. Thanks again for your help. Happy holidays. 

Message 9 of 10
2,472 Views
Message 9 of 10

Re: Xperia X touch screen issues

From my understanding, Hong Kong never even got the vanilla Xperia X, only the single sim X Performance. 

 

The dual Sim X with 64gb X is likely an Indian variety. 

Not sure if its really worth sending a phone over there for warranty purposes through. 

Apprentice
Message 10 of 10
2,788 Views
Message 10 of 10

Re: Xperia X touch screen issues

Finally the seller reacted and agreed that I should return the phone. Hope this will be solved now. Thanks for your replies. I learned my lesson. Next phone i will make sure it is the EU Version before buying. Have a great new year.