account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Xperia X main microphone doesn't work suddenly ..

SOLVED
Highlighted
Regular
Message 1 of 8
2,465 Views
Message 1 of 8

Xperia X main microphone doesn't work suddenly ..

Guys i need your help! the microphone won't work during calls they can't hear me through this. only from loudspeaker can. I put it on safe mode still same, it's updated to android 8.0.0 i did the service tests and i can't hear from main mic. The second mic working fine

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 8 of 8
2,529 Views
Message 8 of 8

Re: Xperia X main microphone doesn't work suddenly ..

Hi @DariB, sorry to hear about this. Slightly frowning Face

Please get in touch with your Local support team so they can arrange a repair for you as the device will need to be examined. You can also try what @Zyzz1 recommended as that worked for him!

@Zyzz1, that sounds very strange, however I'm really glad to hear that everything is working now again! Slightly smiling Face

Let me know if there is anything else and have a great weekend!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

7 REPLIES 7
Sony Xperia Support
Message 2 of 8
2,458 Views
Message 2 of 8

Re: Xperia X main microphone doesn't work suddenly ..

Hi @Zyzz1, sorry to hear about this. Slightly frowning Face

I can see that you have tried most of the troubleshooting on your own, however there is still one more thing that you can do on your own and that is performing a software repair using Xperia Companion, just to make sure that the software in the device is not the cause of this.

This will completely reinstall the latest available software in your device and in the same process delete all data from the internal storage, so it is very important that you create a backup using Xperia Companion before you start with the repair.

Should there be no change after the repair has been completed, your device will needs to be sent in to an authorized service centre so it can be examined. Your Local support team will assist you with this and answer any questions that you may have regarding warranty, consumer laws and local service routines.

Keep me posted! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 3 of 8
2,426 Views
Message 3 of 8

Re: Xperia X main microphone doesn't work suddenly ..

Hello same issue here.

Visitor
Message 4 of 8
2,406 Views
Message 4 of 8

Re: Xperia X main microphone doesn't work suddenly ..

Xperia Companion did not help.

Pioneer
Message 5 of 8
2,398 Views
Message 5 of 8

Re: Xperia X main microphone doesn't work suddenly ..

Then follow Jonas' advice and take up contact with Support.


who knows knows
who doesn't doesn't
Regular
Message 6 of 8
2,381 Views
Message 6 of 8

Re: Xperia X main microphone doesn't work suddenly ..

Hello my friend sorry for the waiting. Mine fixed by alone. After 1.5 days ! And I didn't repair it via xperia companion. I just reset the settings, I update some apps from Google play store, several restarts, shut downs, I put it safe mode . Nothing works of these but thankfully working again . I was ready go to the service. If you can for some hours don't use it or power off the night. I hope it will be fixed like mine did. 

Regular
Message 7 of 8
2,380 Views
Message 7 of 8

Re: Xperia X main microphone doesn't work suddenly ..

I fixed it. Thanks for the answer! I was sure that wasn't software problem I search a lot and software repair wasn't sure good solution.. If you try microphone from Sony app it's working fine. 

Sony Xperia Support
Message 8 of 8
2,530 Views
Message 8 of 8

Re: Xperia X main microphone doesn't work suddenly ..

Hi @DariB, sorry to hear about this. Slightly frowning Face

Please get in touch with your Local support team so they can arrange a repair for you as the device will need to be examined. You can also try what @Zyzz1 recommended as that worked for him!

@Zyzz1, that sounds very strange, however I'm really glad to hear that everything is working now again! Slightly smiling Face

Let me know if there is anything else and have a great weekend!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.