account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Xperia X fingerprint scanner not working

Learner
Message 1 of 4
284 Views
Message 1 of 4

Xperia X fingerprint scanner not working

Screenshot_20190522-192349.png

 

Screenshot_20190522-192315.png

 

3 REPLIES 3
Highlighted
Sony Xperia Support
Message 2 of 4
274 Views
Message 2 of 4

Re: Xperia X fingerprint scanner not working

Hi @ProchurPatta, sorry to hear about this.

Was there any change if you freed up some storage on the internal storage on the device, or do you still get the same error message?

If you have one of the later versions of the Support application, there is inbuilt test there for the fingerprint sensor. If you can't find it in Settings > Support > Xperia tests > Fingerprint sensor, update the application in the Google Play store.

This test requires that you have at least one fingerprint registered on the device though.

If it still doesn't work even after making sure that there is enough free storage on the device, try restarting your device in safe mode and see if you are able to add a fingerprint when downloaded applications aren't loaded.

Let me know how it went! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 3 of 4
269 Views
Message 3 of 4

Re: Xperia X fingerprint scanner not working

actory reset,Safe mode and software repair done.
Most important things are I have same problem facing tow months ago. So I visit Sony care in kalkata INDIA AND Replace fingerprint sensor or problem solved. But three days ago I faced same problems with fingerprint sensor. Job no. B1W119032900099Screenshot_20190522-192349.png

 

Screenshot_20190522-192315.png

 

 

 

Sony Xperia Support
Message 4 of 4
234 Views
Message 4 of 4

Re: Xperia X fingerprint scanner not working

Hi again @ProchurPatta!

I don't have access to services cases, so I can't see what they did to solve this for you, but if you have tried the same troubleshooting again and it still doesn't work, contact the service centre again.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.