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Two Xperia X's bought same day from the same shop with two different camera quality!

Enthusiast
Message 1 of 11
1,084 Views
Message 1 of 11

Two Xperia X's bought same day from the same shop with two different camera quality!

As per the subject title. Only recently realized this. I bought two of the exact same phones back in June. One for the wife and one for me.

 

Few days ago when taking pictures of the same image i noticed that my phone camera/picture quality is no where good as my wife's. I did also reset both phones camera settings to factory so both phones have exactly the same settings!

 

Examples below. Both were taken in Auto mode with same settings. 

 

My Phone

x broken

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wife's

x good

 

 

10 REPLIES 10
Sony Xperia Support
Message 2 of 11
1,039 Views
Message 2 of 11

Re: Two Xperia X's bought same day from the same shop with two different camera quality!

Hi @Bobo13,

 

There's a very clear difference there. Is your phone in a case? Or do you have protective plastic on the back?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Highlighted
Enthusiast
Message 3 of 11
1,015 Views
Message 3 of 11

Re: Two Xperia X's bought same day from the same shop with two different camera quality!

Hi

 

No case at all.

Sony Xperia Support
Message 4 of 11
1,000 Views
Message 4 of 11

Re: Two Xperia X's bought same day from the same shop with two different camera quality!

@Bobo13,

 

Do you experience the same thing in safe mode?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Enthusiast
Message 5 of 11
987 Views
Message 5 of 11

Re: Two Xperia X's bought same day from the same shop with two different camera quality!

Hi @CamerontT

 

I tested in safe mode with the same results. Is it worth doing a software repair at this point?

 

Thanks

Sony Xperia Support
Message 6 of 11
973 Views
Message 6 of 11

Re: Two Xperia X's bought same day from the same shop with two different camera quality!

@Bobo13,

 

It's worth a try. If that gives no better results though I recommend you contact your Local support team to have it assessed.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Enthusiast
Message 7 of 11
867 Views
Message 7 of 11

Re: Two Xperia X's bought same day from the same shop with two different camera quality!

So sent away my phone for repair. Took 13 days to repair and deliver it back.

 

Apparently the Camera Sticker was replaced but to my surprie this hasnt resolved the issue at all!

 

There is still a noticable difference in image quality. The pictures i take are more dull and when you zoom in are more cloudy compared to my wives.

 

This is really bad from sony very dissapointing!

Adviser
Message 8 of 11
641 Views
Message 8 of 11

Re: Two Xperia X's bought same day from the same shop with two different camera quality!

Same settings? Can't be true, as you can clearly see first photo is in 4:3 and second photo is in 16:9 format.

 

Apart from this I am disappointed with the picture quality and camera of my like-new Xperia X, too. Pressing the shutter release, the lens adjusts from sharp to blurry and the photo is unusable. Everything in Auto-Mode. Hardware and Software is ok and tested. Manual Mode is mandatory to shoot good pictures.

Apprentice
Message 9 of 11
564 Views
Message 9 of 11

Re: Two Xperia X's bought same day from the same shop with two different camera quality!

Hey, ur mobile camera lens glass is damages or fog is present. 

Reach the nearest service centre and ask them a replacement.

 

Forum Legend
Message 10 of 11
557 Views
Message 10 of 11

Re: Two Xperia X's bought same day from the same shop with two different camera quality!

@Bobo13

 

as it was pointed out the pictures are not identical in settings,  could you try to upload more samples now that the device is already repaired?


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