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Sony xperia x turns on, on its own

SOLVED
Apprentice
Message 1 of 36
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Message 1 of 36

Sony xperia x turns on, on its own

Hi. Only have the phone for a few months to find, maybe 4 times, that when I put it to charge over night and I turn it off, I wake up with my phone on and the green light on, even when the cable has been unplugged. Not so long I had the problem that it kept crashing so my phone has been restarted, rebooted maybe at least 3 times (bare in mind that it's less than 6 months old this phone) which now I dong have that problem but I've got this one.

Any suggestions? 

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Accepted Solutions
Sony Xperia Support
Message 27 of 36
3,810 Views
Message 27 of 36

Re: Sony xperia x turns on, on its own

Hi Everyone,

You might experience that the device turns on by itself, when it is connected to a changer and the battery is fully charged. We are aware of the behavior and it will be corrected in the next software release.

However, please note that software updates are released at different times depending on the operator, market, region or country. Therefore, I am unable to provide you with an exact date for when a specific update will be available for your device. In addition, network operators and specific markets may choose not to use the updates for specific models.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

35 REPLIES 35
Emperor
Message 2 of 36
3,694 Views
Message 2 of 36

Re: Sony xperia x turns on, on its own

@Diana123

 

You should follow the suggestions on the other post

 

https://talk.sonymobile.com/t5/Xperia-X/Sony-x-keeps-crashing/m-p/1247840#M3924




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 3 of 36
3,687 Views
Message 3 of 36

Re: Sony xperia x turns on, on its own

What other post? The other post with the exact same problem has no replies. The post linked to in the response is in regards about a phone crashing, which is obviously not the problem.

 

After the last update, the phone will turn itself back on again after it is fully charged. From my observations, only while plugged in and shortly after the battery reaches 100% will the phone turn itself back on again. The phone will NOT ask for the SIM/bootloader pin code, it will boot straight away.

 

So far three people have the same issue after the last update.

Apprentice
Message 4 of 36
3,676 Views
Message 4 of 36

Re: Sony xperia x turns on, on its own

I agree with you

Even the crashing problem I had it only stopped by setting up the phone like new. Well at least I'm a bit more relieved that I'm not going crazy and turning it on my own while sleeping or something. Do you know if there's a way to fix this? I've noticed that someone has the opposite problem, charging on and turning off on its own, quite afraid if that happens to me and my partner getting a call why I'm not at work in the morning xD 

One time poster
Message 5 of 36
3,653 Views
Message 5 of 36

Re: Sony xperia x turns on, on its own

Mine does the same thing since a recent Sony software upgrade.  From what I can tell I charge mine over night when it is turned off and it powers on when 100% charged.  If I do not charge it remains off.  This therefore seems to be unwanted behaviour introduced by a software update.

 

Neil

One time poster
Message 6 of 36
3,646 Views
Message 6 of 36

Re: Sony xperia x turns on, on its own

I have the exact same problem! Nice to know there are more people with a phone starting on its own.
I think is very strange it even skips the SIM code! 

Hope there will be a solution soon.


Marjolein

One time poster
Message 7 of 36
3,566 Views
Message 7 of 36

Re: Sony xperia x turns on, on its own

Telefonu kapatıp sarja takıyorum sabah bakıyorum kendiliğinden açılıyor üstelik pin kodu varken  anlayamadım telefonun destek kısmında da AVG Protection cöktü yazıyor. Nasıl düzeltebilirim lütfen yardımcı olun

 

I turn off the phone and plug in the sarja, and it opens automatically in the morning, and I can not understand when the pin code is on the phone. How can I fix it please help.

Highlighted
Message 8 of 36
3,560 Views
Message 8 of 36

Re: Sony xperia x turns on, on its own

Same problem here. I charge my phone over night. Every morning it turns on by itself. 

Emperor
Message 9 of 36
3,552 Views
Message 9 of 36

Re: Sony xperia x turns on, on its own

@Öğretmen

 

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post. 

 

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 10 of 36
3,546 Views
Message 10 of 36

Re: Sony xperia x turns on, on its own

Translation via Google Translate:

I have the same problem since the last update. When I turn it off, being connected to the network, it turns on only when I get 100%, and it asks for pin. If I turn it off before connecting it to the mains, it turns itself on and without any security system. Wrong.

 

Tengo el mismo problema desde la última actualización. Cuando lo apago, estando conectado a la red, se enciende solo al llegar 100 %, y me pide pin. Si lo apago antes de conectarlo a la red, se enciende solo y sin ningún sistema de seguridad. Mal.