account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Sony X Compact no sim card error

Highlighted
One time poster
Message 11 of 19
721 Views
Message 11 of 19

Re: Sony X Compact no sim card error

i have the same problem on my Xperia Compact, 

why i dont see any answer or soluotion form SONY here? they call it "support forum" !!

Highlighted
Pioneer
Message 12 of 19
691 Views
Message 12 of 19

Re: Sony X Compact no sim card error

The best solution is trial and error.

-does it happen in safe mode too?

-does it happen with another SIM card too?

-does it happen after a software repair with Xperia companion too?

-is your SIM card detected on another device?

 

 


who knows knows
who doesn't doesn't
Highlighted
One time poster
Message 13 of 19
668 Views
Message 13 of 19

Re: Sony X Compact no sim card error

I have the same problem since 2 weeks, it's an really bad joke, Sony make programmed obsolence !

Nobody know the answer.  Hardware ? Software ? The problem occurs without any reason.

 

I try factory reset, #*#*4636*#*# trick, clean quickly sim reader.... My Sim card work on another phone.

planned obsolescence ? Sony could assume ?

Highlighted
Pioneer
Message 14 of 19
634 Views
Message 14 of 19

Re: Sony X Compact no sim card error

Try something else.

If you have a SD card in your phone, take it out.

Sometimes unexpected behavior is caused by a malfunctioning SD card.

 

Try this in safe mode as well.

If it does not happen in safe mode then a self installed app is probably causing problems.


who knows knows
who doesn't doesn't
Highlighted
Inhabitant
Message 15 of 19
494 Views
Message 15 of 19

Re: Sony X Compact no sim card error

My update on this would be that it seems it "registers" I saw messages (when turning on Ultrastamina) that "can only used for emergencies" 

If the sim is not registered, it can't be used at all.

Highlighted
One time poster
Message 16 of 19
343 Views
Message 16 of 19

Re: Sony X Compact no sim card error

I have the exact same issue. SIM Card Pin will pop up roughly 1 Min after booting. The card is recognised but cannot register into any network. Safe mode, several setting changes didn't help. Finally a new SIM helped for 2 days. What sometimes helped is a cleaning of the sim surface (old SIM) or adding a paper "SIM cut out" to make the SIM "thicker". It worked sometimes but not always. I think the force or surface of the contact pins on the sim are insufficient to create a good electrical connection. If someone has a good idea how to clean them, I would be happy to exchange a few ideas. Would also be interested if the paper trick helps anyone.

 

The new SIM works perfectly in an honor phone. The SIM card holder is also made in a metal frame.

Highlighted
One time poster
Message 17 of 19
323 Views
Message 17 of 19

Re: Sony X Compact no sim card error

Same problem since updating from Android 7.1.1 to 8.0.

 

what did not help solving the problem:

- tried 2 different sim cards that work in other phones

- reset

- downgrade to Android 7

- cleaning sim slot

- repair with sony companion

- check if there is sim lock

Is there any way to check if the sim slot works?

 

Highlighted
Pioneer
Message 18 of 19
321 Views
Message 18 of 19

Re: Sony X Compact no sim card error

@Liasa 

You did a lot and it does seem a hardware problem.

A slot can be clean with compressed air.

You can buy it in a tin can (compressed air I mean) just like paint.

 

Also Youtube has lots of solutions for smartphone problems.


who knows knows
who doesn't doesn't
Highlighted
Inhabitant
Message 19 of 19
111 Views
Message 19 of 19

Re: Sony X Compact no sim card error

Lets face it, these phones were not made for repair.

They either want us to buy a new phone or take it in  for repair who often can't repair it any way.

To isolate the probalem, this is a simple diagnostics on is the phone sees a sim and if it does what is the next step (like transmission to tower) and then the the problem is there.

I am not buying expensive phones, only used or cheap, so if I have a problem I buy another one.

 


@Liasa wrote:

Same problem since updating from Android 7.1.1 to 8.0.

 

what did not help solving the problem:

- tried 2 different sim cards that work in other phones

- reset

- downgrade to Android 7

- cleaning sim slot

- repair with sony companion

- check if there is sim lock

Is there any way to check if the sim slot works?