account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Software updates not stop

Rookie
Message 1 of 10
1,260 Views
Message 1 of 10

Software updates not stop

Hi,

 

My new xperia x is not stopping software updating, ihave did it more than 5 times and still requesting software update.. plz advise.

 

 

9 REPLIES 9
Highlighted
Pioneer
Message 2 of 10
1,259 Views
Message 2 of 10

Re: Software updates not stop

Providing the version number you are on could help.

..................................................................

I know it's true because I made it up myself...
Rookie
Message 3 of 10
1,257 Views
Message 3 of 10

Re: Software updates not stop

7.1.1 

Pioneer
Message 4 of 10
1,245 Views
Message 4 of 10

Re: Software updates not stop

Ok. I meant build number.

 

The X is on 8.0 with two more security updates. I wonder if you have to go through all of them.

..................................................................

I know it's true because I made it up myself...
Pioneer
Message 5 of 10
1,234 Views
Message 5 of 10

Re: Software updates not stop

Make a backup first and then a software repair with Xperia companion.

I bet it'll bump you right to the latest release.


who knows knows
who doesn't doesn't
Learner
Message 6 of 10
1,012 Views
Message 6 of 10

Re: Software updates not stop

Hi there,

I have same problem. When I try to download new update with my phone it starts, gets to 40MB, stops and says could not verify. When I try do do that with Xpiria Companion it starts and stops with a note that I have to check my internet connection. My current build No. is 34.4.A.2.85.

Pioneer
Message 7 of 10
992 Views
Message 7 of 10

Re: Software updates not stop

Have a look at the FAQ

If the device can't be detected, in which case it mentiones that you have to check your internet connection, make sure you have ticked the box in the bottom left corner "My device cannot be detected or started, or is a Smartwatch 3" and then click on "Next".

Make sure your device is at least 80% charged.


who knows knows
who doesn't doesn't
Learner
Message 8 of 10
961 Views
Message 8 of 10

Re: Software updates not stop

I can see my device and it was 80+% charger but i cant update it. This is what it says: 

Pioneer
Message 9 of 10
942 Views
Message 9 of 10

Re: Software updates not stop

Try again and follow point 2B

2B. If the device can't be detected or powered on, or if you it's a SmartWatch 3, make sure you have ticked the box in the bottom left corner "My device cannot be detected or started, or is a Smartwatch 3" and then click on "Next".

who knows knows
who doesn't doesn't
Learner
Message 10 of 10
900 Views
Message 10 of 10

Re: Software updates not stop

The only that worked is phone reset via Xperia Companion.