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Tips & Tricks

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If you can't find the answer to your question there please post it here and let the community help you.

Screen turn off when making phone calls

SOLVED
Visitor
Message 1 of 7
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Message 1 of 7

Screen turn off when making phone calls

Screen trunoff when making phone calls and screen turn on when phone calling is done.
1 ACCEPTED SOLUTION

Accepted Solutions
Emperor
Message 2 of 7
3,240 Views
Message 2 of 7

Re: Screen turn off when making phone calls

@Khaipi'

 

if your phone has a protective case, film or glass covering or partially covering the proximity sensor, this will happen. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

6 REPLIES 6
Emperor
Message 2 of 7
3,241 Views
Message 2 of 7

Re: Screen turn off when making phone calls

@Khaipi'

 

if your phone has a protective case, film or glass covering or partially covering the proximity sensor, this will happen. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 3 of 7
1,979 Views
Message 3 of 7

Re: Screen turn off when making phone calls

I do have it. I will try to remove it and see how it goes.
Visitor
Message 4 of 7
1,954 Views
Message 4 of 7

Re: Screen turn off when making phone calls

It fixed. So, I have wasted a few bucks for cover.
Thank you!
Genius
Message 5 of 7
1,931 Views
Message 5 of 7

Re: Screen turn off when making phone calls

Welcome to the forum @Khaipi!

 

When purchasing a cover or screen protector, look on how it is designed on the part meant to cover the top of your display. If the cover covers most parts of the phone, make sure there is a hole for the proximity sensor before installing it. Slightly smiling Face

sony_sign_logo.png - Official Sony Xperia Support Staff


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One time poster
Message 6 of 7
1,176 Views
Message 6 of 7

Re: Screen turn off when making phone calls

Hi, I'm having same problem but my mobile do not have any cover. 

If there is any other suggestions please let me know. 


@Didrik wrote:

Welcome to the forum @Khaipi!

 

When purchasing a cover or screen protector, look on how it is designed on the part meant to cover the top of your display. If the cover covers most parts of the phone, make sure there is a hole for the proximity sensor before installing it. Slightly smiling Face


 

Highlighted
Apprentice
Message 7 of 7
1,086 Views
Message 7 of 7

proximity sensor issue

Screenshot_20170906-130609.png

 

I have a problem with my proximity switch.. When exposed to bright light,(for example during the day) the proximity switch turns itself on thus making phone calls become a rather hard hustle. Hanging up a call becomes a problem and it becomes practically impossible activate the dial pad during an in call, because the screen goes blank. Any way to fix this? When indoors with relative room light, it works perfectly. My model is an Xperia X (F5122)