account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Screen stays on after fully charged

SOLVED
Moderator
Message 11 of 45
1,659 Views
Message 11 of 45

Re: Screen stays on after fully charged

@Bobo13 Before you send it back, one thing. Try another cable or adapter, sometimes incomplete charging contact will do this.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Enthusiast
Message 12 of 45
1,632 Views
Message 12 of 45

Re: Screen stays on after fully charged

Okay tried another adapter same problem.

 

Wierd thing is, I got my wife the same phone too. And her one is doing exactly the same thing.

 

I got up very early morning today and saw the light on so i recorded a short video.

 

https://www.youtube.com/watch?v=HogD6V4CF94

Sony Xperia X issue. Screen Staying on Constantly After Fully Charged. Happening on two seperate Xperia X phones. As you can see the phone goes into a continuous loop by bringing the screen on to say its charged then back on again.
Sony Xperia Support
Message 13 of 45
1,624 Views
Message 13 of 45

Re: Screen stays on after fully charged

@Bobo13

Is this with the charger and cable that came with the phone?

When it's currently doing this, would it be possible for you to take a log from the phone and send it to me?
To do this:
Settings > About phone > Build number, tap 7 times on the build number
Go back to Settings and select Developer options and turn on "USB debugging". Then tap "Logger buffer sizes" and set this to "4 M".
Settings > Developer options, select "Take bug report". When the report is ready (may take a minute or so) you get a notification that you can tap and share to Google Drive. Please send me a link to this file in a private message.

 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Enthusiast
Message 14 of 45
1,622 Views
Message 14 of 45

Re: Screen stays on after fully charged

Hi @Rickard

 

I am using the original charger and cable that came with the phone.

 

I will take a report when it does this again.

 

Thanks

Highlighted
Enthusiast
Message 15 of 45
2,793 Views
Message 15 of 45

Re: Screen stays on after fully charged

Ok just an update.

 

I was using a power lead exention where the charger was plugged into.

 

Last couple night i have been plugging directly into wall socket and no issues.

 

Strange.

View solution in original post

Sony Xperia Support
Message 16 of 45
1,591 Views
Message 16 of 45

Re: Screen stays on after fully charged

@Bobo13

Glad to hear that it works now Slightly smiling Face

Please let me know if it should happen again, and if possible, take a log.

But if it doesn't happen again while using the wall socket, i would recommend that you don't use that extension cable any more (for any device). Sounds like a bad connection it in.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 17 of 45
1,551 Views
Message 17 of 45

Rebooting

My Sony experia x constantly reboots whilst charging
Message 18 of 45
1,537 Views
Message 18 of 45

Re: Screen stays on after fully charged

i am getting this issue, i've noticed it more as when it starts charging the charger noise goes on waking me up in the night.

 

Here's a bit more detail:

 

the battery life will be around 30-50% before i goto bed, i plug the charger into a plug extension as i have a lamp in the same socket. sometime through the night when it's fully charged it possibly reboots. after this the screen comes on constantly no matter how many times i turn it off and the charging noise keeps going as if i'm unpluging it from the device and plugging it back in the device. i've had a sony xperia z2 and never had these issues. My understanding is all smartphones when charging should have a cut off when fully charged to stop the battery overheating from too much power being put into it. i have felt the phone a few times and it seems to be hot to the touch could this be causing the issue, which would mean a full recall of the xperia x phone to give new replacement phones with this issue fixed???

Enthusiast
Message 19 of 45
1,511 Views
Message 19 of 45

Re: Screen stays on after fully charged

My problem was a dodgy power extention.

 

I would reccomend testing on another direct wall socket with nothing else.

Visitor
Message 20 of 45
1,499 Views
Message 20 of 45

Resetting and noise after charge

My phone has woken me up 4 nights in a row now with a shrill beeping noise after charging. Thought it was the charging notification tone but after checking and switching it back on the noise is totally different. Last night I realised that it charges to 100% and then restarts before it starts making this noise. Feel like I'm losing the plot as I don't know what's causing it. Has since reset itself during the day once that I know of. Phone is only 1 week old and software updates are up to date.
Any help welcome.