Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2017-09-19 09:07 AM - edited 2017-09-19 09:08 AM
My XPERIA X which is slightly more than a month old is losing its screen. That burn on the image shared stared lightly and it's growing. Started with top left of the screen now coming down and also top right is beginning. And not just mine, my sister who has a similar device, is experiencing the same problem. I was loving this device but with this? It's a major blow to me. Also, my camera overheats even on safe mode. Can't take a video for more than two minutes. Device is an Xperia X (F5122).. I have No protective cover and no secondary screen protection. Any solution on how to stop my screen from burning out?
2017-09-19 10:08 AM
I really don't understand why Sony isn't fixing this problem. It can happen with every Xperia device. Besides some small problems that every phone has, this issue is driving me crazy. Does anyone know what is causing it?
2017-09-19 10:56 AM
I've never had this, and if I did, my IMMEDIATE first step would be contacting Local support for a repair.
It should be your next step too.
Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.
2017-09-19 11:12 AM
I actually have. The response was that I had to change the screen. Though they have no idea on the cause, so even if I change the screen, It may still suffer the same problem. I can't be in a loop of changing the phone screen every two months.