account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Problem with contacts because two accounts

Learner
Message 1 of 6
1,483 Views
Message 1 of 6

Problem with contacts because two accounts

Hello together

 

I use a Google account together with my wife and the calendar from it. The contacts uses only my wife, I use another online contacts provider. Now my problem. I just can not get it solved. In Telefeon, Mail, WhatsApp and Telegram, probably more, I see all the contacts. In each of these apps I get my contacts, my wife, the telegram and whatsapp.

 

I have selected in the Contacts app -> Contacts to view -> Custom view -> Personalize -> Only my online contacts provider. However, the one and only app that displays this correctly is contacts. If the other apps has an option to set the same setting, I always load in the settings of contacts, and there it is already set.

 

I also tried "label". It didn't work too.

5 REPLIES 5
Highlighted
Pioneer
Message 2 of 6
1,441 Views
Message 2 of 6

Re: Problem with contacts because two accounts

Did you by any chance clear data of those apps so they can rebuild contacts ?

 

Somehow I presume (could be completely off though) you installed the apps, and did contacts thing in the end, while they all possibly synced together.

 

I haven't really tried something like your usage, so restrictions that I'm unaware of , might apply.

Pioneer
Message 3 of 6
1,431 Views
Message 3 of 6

Re: Problem with contacts because two accounts

You might have a look at your other online contacts provider to find a syncing link somewhere.

On the other hand you could just start by going to settings, tap on the magnifying glass, type 'sync' and follow the link provided by your phone and check that all accounts are synced.

 

Clearing cache as @schetz suggested is a good way to resolve possible misfits too.


who knows knows
who doesn't doesn't
Learner
Message 4 of 6
1,430 Views
Message 4 of 6

Re: Problem with contacts because two accounts

Thank you.

 

I had already tried that. But I did it again. I went into Settings -> Apps -> WhatsApp -> "Stoppen erzwingen" and after that -> Memory -> Clear Cache and Clear Data. Of course I had to re-register with WhatsApp and did not restore the backup. Now I only see the right contacts here.

 

As I just remembered, that was the last test. A few hours later all the contacts were back there again.

 

But now I got the idea that the apps "play over" each other's contacts. I'm going to delete the data of all apps accessing the contacts (except contacts themselves) tonight. And then set up the apps individually again.

 

I'll let you know if that worked.

Learner
Message 5 of 6
1,429 Views
Message 5 of 6

Re: Problem with contacts because two accounts

Sync ist not my problem, I think. All other contacts were not allowed to sysnc expect my own provider.

Learner
Message 6 of 6
1,421 Views
Message 6 of 6

Re: Problem with contacts because two accounts

No. I really go stupid. Some of my contacts are write-protected, some are linked. I'd never done this. Most of the links I separated. But after all ... The same Problem like before. The contacts from the google-Account appaer after a while. I really hate that behavior. That was one of the reasons, if not "the reason", why I always avoided Android(s).
.