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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Problem in new update 34.4.A. 2.70

One time poster
Message 1 of 4
Message 1 of 4

Problem in new update 34.4.A. 2.70

1.Back camera not working 2.overheating 3.charge drains quickly when phone not in use I am a sony user. But very disappointed with sony Xperia x dual Please reply if you have the same problems.
One time poster
Message 2 of 4
Message 2 of 4

Re: Problem in new update 34.4.A. 2.70

No problems with back camera, but I do have problems with overheating and battery draining. 

Using Sony Xperia X compact. 


Any solllution yet? 

One time poster
Message 3 of 4
Message 3 of 4

Re: Problem in new update 34.4.A. 2.70

my phone also have same problem, overheating & battery drain faster after new update, if there any suggestions that can help. so disappointed since i was sony Xperia user previously. 

Message 4 of 4
Message 4 of 4

Re: Problem in new update 34.4.A. 2.70

In general any update should be done with battery charged for 80%.

Doing it with low battery can result in failures.

There might be other reason for failure too when updating.


There is however a good recipe to resolve these kind of problems.

  1. make backups
    1. using Google backup
    2. using Xperia Backup & Restore
    3. using Xperia Transfer Mobile
    4. using Xperia Companion
  2. do a software repair using Xperia Companion
  3. you will end up with a speedy device
  4. before you do all this:
    1. goto apps screen
    2. sort on date
    3. delete latest apps installed
    4. often those are the ones that made your device slow down, overheat, drain, have other issues
  5. Good luck
    1. see you on the other side

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