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2017-03-05 06:18 PM - edited 2017-03-05 06:46 PM
I have xperia x and it randomly decides to go silent. I've noticed it's mostly happens when I'm using facebook messanger but can't do anything.only restart works. Also some sounds are still on like pressing key sounds and music but not notifications or calls. Even if i go in settings and try to change tone it displays that it's playing but doesn't make any sound. Could anyone help me?
2017-03-06 02:20 AM
Hi @M1K1OT1, welcome to the community.
Do you have Do Not Disturb automatic rules enabled?
You can check this under Settings > Sound & notifications > Do not disturb > Automatic rules.
2017-03-08 09:31 PM
It is either the DND setting as CameronT proposed or the Facebook messenger is changing the volumes to 0. If you don't use the automatic DND mode, when this happens go to settings, sounds and notifications and check volume levels for both media, alarms and ringer. Is one of them at zero? Raise it up. Use again the app. Does it changes again one of the volumes to zero? Bingo! You found the problem. If that is the case, verify messenger settings and tweak them accordingly to avoid this issue to happen again.
2017-03-25 04:03 PM
all of them are off.everything stays exactly same except it doesnt make any sound any more. one way i found is to force stop messanger app and relaunch it. but been other times when i couldn't figure out which app caused it, so i had to restart
2017-03-26 04:25 AM
2017-04-08 11:25 PM - edited 2017-04-08 11:39 PM
My Xperia X dual goes to silent mode randomly without any reason. I have checked 'do not disturb' does not have any automatic rule. While this problem occurs, music plays fine through the speakers. Only no ringtone or notification sounds. I have run the diagnostics test and found out the earspeaker does not work during this problem. This issue happens randomly in every 8-12 hours. Restarting the phone fixes this issue temporarily. I have uninstalled all my third party apps but still the issue persists. Please help.
2017-05-04 09:13 AM
Last week ı bought xperia x. Since ı bought this Phone a few Times during the Times automatically turn on slient Mode. I tried everythink. Calling sound., notifacation sounds, clock e.t. Just when restart this Phone is normally work. Arter a few hours agan again problem. This is annoying for me.
I called Sony customer service turkey. They Said that safe Mode run your Phone. I tried this but not solved. They have not helped me enough. I asked customer: how can ı give it back telephone. They Said ı dont know.
2017-05-14 07:26 PM - edited 2017-05-14 07:27 PM
You havent helped us. Xperia x chronic of keeps going on silent. You dont do anything. How do ı still use this Phone?
How can I trust Sony again?
2017-05-23 10:53 AM
my phone is automatically going to silent mode. only restart helps to recover from this. is it any software issue?. DND/ringtone setting are not the reason behind this issue!! any one have idea about this?