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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Mobile data problems since nougat upgrade

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Enthusiast
Message 11 of 18
954 Views
Message 11 of 18

Re: Mobile data problems since nougat upgrade

I tried redoing the APN again straight after a reset and I have also had a system update this morning.  So far it seems to be working ok. One thing I have noticed, when 4g is not available it is now dropping down to the slower speeds, something that was not happening prior to the update and despite the settings being set to do this (rather than 4g only).  However I am holding my breath as it was very random before so I could just be lucky.

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Sony Xperia Support
Message 12 of 18
942 Views
Message 12 of 18

Re: Mobile data problems since nougat upgrade

Hi again!

Thanks a lot for the update, and I'm happy to hear it seems to be working now! Folded Hands

When 4G isn't available it should go down to H+ (3G+) or H (3G), does the icon change to that in the status bar on the phone? 3G+ and 3G is a bit slower than 4G is, when you are browsing you won't notice a huge difference, it's noticed a lot more when streaming video / music.

Keep me posted!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

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Enthusiast
Message 13 of 18
927 Views
Message 13 of 18

Re: Mobile data problems since nougat upgrade

It does change now but strangely did not with the original nougat update prior to the update this morning. So perhaps this was to do with 4g availability and then not using 3g etc. Could have been a bug..
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Sony Xperia Support
Message 14 of 18
908 Views
Message 14 of 18

Re: Mobile data problems since nougat upgrade

I have no heard about that from other users, and not experienced that myself.

But now everything is working as normal and the icon is changing like it should and you can always use mobile data?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Enthusiast
Message 15 of 18
883 Views
Message 15 of 18

Re: Mobile data problems since nougat upgrade

yep appears to be ok now

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Sony Xperia Support
Message 16 of 18
872 Views
Message 16 of 18

Re: Mobile data problems since nougat upgrade

I'm happy to hear that! Slightly smiling Face

Thanks for getting back to me and have a great weekend! Party


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

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One time poster
Message 17 of 18
719 Views
Message 17 of 18

Re: Mobile data problems since nougat upgrade

I had the same problem. You need to turn on the roaming data before you open mobile data. it works like that

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Visitor
Message 18 of 18
628 Views
Message 18 of 18

Re: Mobile data problems since nougat upgrade

Hi, I had the same problem about data mobile issue, in other chat someone wrote this and it worked for me:
- In the settings menu, select "More", then "Internet settings" and finally  "Accept".

Greetings

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