account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Microphone doesn't record sound.. sometimes

One time poster
Message 1 of 1
Message 1 of 1

Microphone doesn't record sound.. sometimes


I've had my Xperia X for a year and a few months. It's been recording and playing sound fine until recently. Now it sometimes just decides not to record sound during video recording or voice recording. I reckon it's not the hardware because then on a different occasion it can suddenly record sound again. I've looked at all settings I can find and nothing looks wrong. The mic test that's included in the "Support" bit under Settings works fine. It also doesn't pick up sound in a guitar tuning app that was working fine before.


Does anyone know anything about this or have similar experiences?


I'm starting to think it might have something to do with low battery. I haven't tested my theory much yet but it could be happening when battery is low. I also think it can have something to do with the last Android update, I've got 8.0.0. Oreo. Can't remember it ever happening before it updated.


Thanks Slightly smiling Face