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Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Low volume after 7.1.1 update

One time poster
Message 51 of 60
1,435 Views
Message 51 of 60

Re: Low volume after 7.1.1 update

Coming here to report too about the low volume on speaker and headphones with Android 7.1.1

@CameronT any news when this is gonna be fix? Can we expect the fix on Oreo? 

Highlighted
Adviser
Message 52 of 60
1,427 Views
Message 52 of 60

Re: Low volume after 7.1.1 update

hope Sony can fix this in Oreo since it one of the big issue..

Visitor
Message 53 of 60
1,367 Views
Message 53 of 60

Re: Low volume after 7.1.1 update

Just piping in to say I have the same issue. Thought it was just my device but apparently not - I can barely hear people on the other end when I make phone calls. 

Pioneer
Message 54 of 60
1,360 Views
Message 54 of 60

Re: Low volume after 7.1.1 update

Strange, on my phone is normal behaviour, volume ok on speakers, earphones and calls.

To loud on alarms though :smileysmileywink:

Screenshot_20180116-124702.png

 

 

 


who knows knows
who doesn't doesn't
Adept
Message 55 of 60
1,035 Views
Message 55 of 60

Re: Low volume after 7.1.1 update

It's so easy to say that people should try a software repair. But given that that means a full factory reset, it's usually the last thing anyone wants to do.

Adept
Message 56 of 60
1,035 Views
Message 56 of 60

Re: Low volume after 7.1.1 update

What did they do?

One time poster
Message 57 of 60
698 Views
Message 57 of 60

Re: Low volume after 7.1.1 update

This all situation is incredible, a lot of people have been affected for this issue. I been searching and trying all the things Sony told me to do... It doesn't do anything. Clearly Sony doesn't care about costumers... I regret for buying a Sony smartphone ... Never again ... 

One time poster
Message 58 of 60
497 Views
Message 58 of 60

Re: Low volume after 7.1.1 update

Same here, I cant hear when someone is calling...  So whats the phone for?

Pioneer
Message 59 of 60
490 Views
Message 59 of 60

Re: Low volume after 7.1.1 update

Again, try a software repair.

My Xperia X is functioning all the way and I didn't have any problems in 25 months.

 

Without software repair:

So your volume settings are OK.

Did you check your ringtone too?

Did you clear cache and data in the phone app?

 

Screenshot_20181130-121731.png

 

Screenshot_20181130-121615.png

 

 


who knows knows
who doesn't doesn't
Regular
Message 60 of 60
484 Views
Message 60 of 60

Re: Low volume after 7.1.1 update

the only known way to fix your problem is to send it to sony. it is a hardware issue. i sent my xperia and got back brand new. it happend to me twice. two times i had this problem and evry time it was hardware issue.

regards