account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Call recognition problems

One time poster
Message 1 of 7
1,089 Views
Message 1 of 7

Call recognition problems

Does not recognize contacts in calls after the last update, how can I fix this problem

 

GT

6 REPLIES 6
One time poster
Message 2 of 7
1,078 Views
Message 2 of 7

Re: Call recognition problems

I have the same problem after making updates, the call log appears the number but not the contact name and in the contacts directory are saved, how do I solve?

 

gT

One time poster
Message 3 of 7
1,064 Views
Message 3 of 7

Re: Call recognition problems

I have a Sony X and it happened to me exactly the same, how I solve it !!!! The truth creates many problems to me when recognizing who calls me

 

GT

One time poster
Message 4 of 7
1,022 Views
Message 4 of 7

Re: Call recognition problems

I have the same problem with my z5 premium exit the incoming call number but the contact name does not appear! Help!

 

GT

One time poster
Message 5 of 7
984 Views
Message 5 of 7

Re: Call recognition problems

Translation via Google Translate:

I can not see the caller's name just the number

 

No puedo ver el nombre de quien llama solo el numero 

Moderator
Message 6 of 7
979 Views
Message 6 of 7

Re: Call recognition problems

@Jac78 @Carlos9210 @Miltongla @Kari82 @Alejo123

We used Google Translate to find the meaning of your message. Kindly post your future questions/feedbacks in English so we can assist you, this is an English based forum.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Highlighted
Pioneer
Message 7 of 7
969 Views
Message 7 of 7

Re: Call recognition problems

Hi @Carlos9210, @Jac78, @Miltongla & @Kari82,

 

 

Please backup your contacts (as a precaution)(Contacts-->the three dots in the top-right corner-->Import/export-->Export to SIM card/Export to SD card or internal storage (.vcf file)).

 

Once you have done this, try to remove the data for Contacts:

Settings-->Device-->Apps-->Contacts-->Storage-->Clear Data

 

Finally, restart your smartphone and then open Contacts.

 

Contacts should re-synchronize with your Google/Google Apps account and with a little luck, the telephone numbers in your recent calls list will show the names instead... Just be aware though, that the telephone numbers in Contacts must match the telephone numbers in the recent calls list exactly; it shouldn't matter whether they're in international format or not though - but it is recommended to save them in international format, for a variety of reasons.

 

Please post back here and let us know if this worked for you or not...


  • I can't help you if you don't tell me what mobile device you're using & what version of Android it is running, in English (you can use Google Translate - http://translate.google.com).
  • The more information you can give me, the easier I can help you!
  •  Please kudo this post if you think it has been helpful; or mark it as the "solution" if it fixed your problem, so that other users facing the same issue can find the solution!