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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Post Software update setup wifi connection

Learner
Message 1 of 6
136 Views
Message 1 of 6

Post Software update setup wifi connection

Hello all,

 

My F8132 had a broken screen so I got it replaced and my power button caused my screen to freeze. 

So I decided to reload Android via Xperia Companion, software repair worked as advertised.

 

Went setup after software install, intital steps all work and then I have to connect to WIFI. It wont connect. 

I try to use mobile data, does not work as well. 

I have read every topic on the forum here and tried them all over 2 days. Change IP, reboot router, all suggested fixes and no joy.

I even tried to use the boot unlocker and Emma but I cant use the phone dialer becuase of incomplete setup (emergency dialer does not work for this).

What am I missing? Am I stuck?

5 REPLIES 5
Pioneer
Message 2 of 6
133 Views
Message 2 of 6

Re: Post Software update setup wifi connection

Check if your battery is charged > 80% and do the software repair with Xperia Companion again.

Finding out what went wrong is of a job and a new setup probably resolves the problem.

Good luck!


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Learner
Message 3 of 6
105 Views
Message 3 of 6

Re: Post Software update setup wifi connection

No difference, same result. Cant connect to internet, connecting to wifi is not problem.  Wifi and data, neither work.

Pioneer
Message 4 of 6
98 Views
Message 4 of 6

Re: Post Software update setup wifi connection

Then skip automatic APN setup.

Go to your providers website and find the proper APN settings.

Goto settings-network & internet-mobile network-APN or access point names

Create a new APN, save and use that one.

 

 


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Learner
Message 5 of 6
90 Views
Message 5 of 6

Re: Post Software update setup wifi connection

I probably was not clear enough:

When in setup after a software repair,

I am asked to:

Choose language

confrim sim card

Connect to wifi

Once connected, phone goes online to connect to Google for some part of the OS.

This is where it fails, I can connect to wifi but it says "No internet connection" .

All solutions related to the working with a functoning OS  "system" via menu are not possible.

The OS setup cant be completed, therefore I cannot continue.

Highlighted
Pioneer
Message 6 of 6
86 Views
Message 6 of 6

Re: Post Software update setup wifi connection

My earlier hint was about setting up mobile network.

Is your WiFi network functioning as it should?

Have you tried another WiFi network?


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