account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Phone plays ringtone when screen shuts off

Highlighted
One time poster
Message 1 of 2
1,242 Views
Message 1 of 2

Phone plays ringtone when screen shuts off

Phone recently started playing my ringtone everytime screen turns off. Did a full factory reset May 1 and it went away, but is now back again. Any thoughts. Thank you

 

1 REPLY 1
Emperor
Message 2 of 2
1,239 Views
Message 2 of 2

Re: Phone plays ringtone when screen shuts off

@SuperGamer 

 

I'm sorry to hear that, could you test the phone in safe mode 

 

Safe mode will disable all third party apps that could be causing this problem.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)