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No option for Wi-fi calling?

Visitor
Message 1 of 6
654 Views
Message 1 of 6

No option for Wi-fi calling?

I have an Xperia X Performance on Android 8.0.0. It is not network-locked and was not bought from a network provider. My network provider allows Wi-fi calling, but I can't find an option to enable this on my device. Is this supported?

 

5 REPLIES 5
Pioneer
Message 2 of 6
649 Views
Message 2 of 6

Re: No option for Wi-fi calling?

It probably isn't enabled by your network provider.

Read this post.


who knows knows
who doesn't doesn't
Sony Xperia Support
Message 3 of 6
639 Views
Message 3 of 6

Re: No option for Wi-fi calling?

Hi @littleloucc, let me see if I can be of any help here.

 

As @Strampke mentioned, it may be the case that your network provider does not support Wi-Fi Calling for your model, this due to the fact that it is the network operator who decides if VoWiFi/Wi-Fi Calling is enabled or not in your device. 

 

If Wi-Fi Calling is enabled by your network provider, you can enable it by opening the phone app > Tap the menu button (three vertical dots) > Settings > Calls > Wi-Fi Calling > Tap the switch next to the text "Wi-Fi Calling.

 

Let me know if that helps and feel free to return if you have any further questions! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 4 of 6
636 Views
Message 4 of 6

Re: No option for Wi-fi calling?

Thanks for your reply. 

 

As I've stated, the phone is not locked to a network operator, and so I have the standard Sony OS build (no network operator changes or specific software). That option is not available in the menu you described. Please can you confirm that it is available in the OS on my model and android version, per my original post. 

Visitor
Message 5 of 6
634 Views
Message 5 of 6

Re: No option for Wi-fi calling?

Ah, so it isn't provided as standard in the OS, and would have to be provided by the operator? My network operator keeps telling me it should be available on my phone's OS (they're removing their app that provides that functionality as 'most' phones have the capability already). Thanks for your help!

Sony Xperia Support
Message 6 of 6
628 Views
Message 6 of 6

Re: No option for Wi-fi calling?

Thank you @littleloucc for your quick reply!

I am sorry if my previous response was a bit unclear. As you can see in the link provided by @Strampke, Xperia X Perfomance does support Wi-Fi calling, but as I mentioned it is in the end decided by the network provider whether WiFi-calling is enabled for the model or not

 

Let me know if you have further questions!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.