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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

My phone doesn't work with Pokemon Go plus on Android 7.1.1

Apprentice
Message 1 of 9
3,683 Views
Message 1 of 9

My phone doesn't work with Pokemon Go plus on Android 7.1.1

Since I've updated to Android Nougat I trief to connect my phone to the Pokemon Go plus but nothing seems to be working, I'm trying to find answers, but there is anything I can do, so is it a software issue or an issue with the app?

8 REPLIES 8
Sony Xperia Support
Message 2 of 9
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Message 2 of 9

Re: My phone doesn't work with Pokemon Go plus on Android 7.1.1

Hi @Weldon1045, welcome to the community.

 

What exactly is the issue? Is it a problem with the location? If so, does Google Maps work?

 

You can try resetting the game by going to Settings > Apps > Pokemon Go > Storage > Clear Data.

 

If you are still having trouble you may wish to contact the games developers.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Highlighted
Message 3 of 9
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Message 3 of 9

Re: My phone doesn't work with Pokemon Go plus on Android 7.1.1

@CameronT I think the issue is with the Bluetooth accessory (Pokémon Go Plus), not the game itself 

Sony Xperia Support
Message 4 of 9
3,658 Views
Message 4 of 9

Re: My phone doesn't work with Pokemon Go plus on Android 7.1.1

Oh right! Thanks @najodleglejszy,

 

@Weldon1045 do you have any issues connecting other bluetooth devices?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 5 of 9
3,641 Views
Message 5 of 9

Re: My phone doesn't work with Pokemon Go plus on Android 7.1.1

No, it works with another devices, im is reporting that this device doesn't work with the current OS version with Pokemon Go Plus as others has been reporting the same in own support forums, if someone has the accessory working with his phone, please leave an answer

Message 6 of 9
3,632 Views
Message 6 of 9

Re: My phone doesn't work with Pokemon Go plus on Android 7.1.1

@Weldon1045 if other Bluetooth devices connect with your phone with no issues, then you should contact Nintendo about your Go Plus issue.

Apprentice
Message 7 of 9
3,629 Views
Message 7 of 9

Re: My phone doesn't work with Pokemon Go plus on Android 7.1.1

Yes my Bluetooth is OK, but they don't help so much, they've sent me a troubleshoot that I have done four times, and they didn't say nothing about the issues with Android Nougat, as me, others are requesting help, probably is an issue with the app, but my phone has all the requirements for using the accessory, if someone has the same problem please reply, I'll try to contact Nintendo support instead of Pokemon Support

Emperor
Message 8 of 9
3,539 Views
Message 8 of 9

Re: My phone doesn't work with Pokemon Go plus on Android 7.1.1

@Weldon1045

 

Were you able to solve the issue? 

 

level 39 here Slightly smiling Face 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 9 of 9
1,638 Views
Message 9 of 9

Re: My phone doesn't work with Pokemon Go plus on Android 7.1.1

Hello, 

 

I am having the same issue since DEC 2017 and I can say that the Pokemon Go plus is working with other mobiles (running the same android) just fine. 

Sometimes it is connecting, often after reboot or in some cases not at all...

I am getting more and more pissed, since the issue is present for more than a year now... 

I doubt, that it is really a hardware issue - especially after reading that other people are also facing that... 

However I will send the phone back and let it check, if something is broken, but Sony please re-work!! With the new android any other bluetooth device needs almost years to connect...