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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Headphone jack bug

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Rookie
Message 1 of 12
3,475 Views
Message 1 of 12

Headphone jack bug

My x performance stops recognizing any headphone connected to it after updating to official android 7. But when I force music to play via headphones using SoundAbout app, it plays correct, in headphones. So I think it is software bug, but what can I force to get rid of this trouble?
11 REPLIES 11
Sony Xperia Support
Message 2 of 12
3,467 Views
Message 2 of 12

Re: Headphone jack bug

Hi @shamanbo,


Welcome to the community.

 

I am sorry to hear about this Slightly frowning Face Can you please test your phone in safe mode and see if the same issue occurs?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 3 of 12
3,441 Views
Message 3 of 12

Re: Headphone jack bug

I checked in safe mode and it doesn't work.
Sony Xperia Support
Message 4 of 12
3,422 Views
Message 4 of 12

Re: Headphone jack bug

@shamanbo,

 

This sounds similar to an issue on older devices. Since it works with SoundAbout it would appear to be a software problem. Can you please try a software repair using Xperia Companion?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 5 of 12
3,354 Views
Message 5 of 12

Re: Headphone jack bug

I tried it, it didn't help(
Learner
Message 6 of 12
3,309 Views
Message 6 of 12

Re: Headphone jack bug

Does Sony aware of this bug? Is there a hope this bug will be fixed in next updates?
Sony Xperia Support
Message 7 of 12
3,286 Views
Message 7 of 12

Re: Headphone jack bug

@shamanboo,

 

What's the brands of the headsets you are using? Do you have any Sony headphones to test?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 8 of 12
3,274 Views
Message 8 of 12

Re: Headphone jack bug

I tested smartphone with standart sony headphones that comes with it, xiaomi headphones and phillips ones to.
One time poster
Message 9 of 12
3,269 Views
Message 9 of 12

Re: Headphone jack bug

I have the same problem. I can connect but I can't play music. I can tick the box for phone but not for media sound. I have tried everything but the companion. This is a software problem after the update. I have a deep crisis here! No music or podcasts for me...
Learner
Message 10 of 12
3,234 Views
Message 10 of 12

Re: Headphone jack bug

Today comes new update - 39.2.A.0.374, and it didn't fix the issue. I am dissapointed.