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Tips & Tricks

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GPS signal dropouts while navigating

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Adviser
Message 1 of 6
4,006 Views
Message 1 of 6

GPS signal dropouts while navigating

Hi,
My Xperia is losing GPS connection on the road causing me to take the wrong turn or miss turns.
The handset sometimes has perfect gps signal and has passed the GPS diagnostic test, but has also failed.
My carrier asked me to get in contact with Sony to ensure the service works as provided by them.
Thanks
1 ACCEPTED SOLUTION

Accepted Solutions
Genius
Message 3 of 6
5,310 Views
Message 3 of 6

Re: GPS signal dropouts while navigating

Hi @Philip0,

 

I'm sorry to hear that. Slightly frowning Face

 

There are a couple of things you can try however.

 

First of all you can try to purge assistance data. Open the dialer and enter *#*#7378423#*#* (*#*#service#*#*) followed by pressing Service tests > GPS > Tap Purge assistance data and reboot your phone. Then check if there's any change.

 

Considering that the phone fails the test it's not impossible that there is something wrong with the GPS in your phone. In order to rule that out I'd recommend that you also test another app to see if you can find your position then. I would also suggest that you see if there is any change if you reboot your phone to safe mode.

 

Let me know how it goes!

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

View solution in original post

5 REPLIES 5
Emperor
Message 2 of 6
4,005 Views
Message 2 of 6

Re: GPS signal dropouts while navigating

@Philip0

 

That's how you get in contact with Sony >>> Local support




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Genius
Message 3 of 6
5,311 Views
Message 3 of 6

Re: GPS signal dropouts while navigating

Hi @Philip0,

 

I'm sorry to hear that. Slightly frowning Face

 

There are a couple of things you can try however.

 

First of all you can try to purge assistance data. Open the dialer and enter *#*#7378423#*#* (*#*#service#*#*) followed by pressing Service tests > GPS > Tap Purge assistance data and reboot your phone. Then check if there's any change.

 

Considering that the phone fails the test it's not impossible that there is something wrong with the GPS in your phone. In order to rule that out I'd recommend that you also test another app to see if you can find your position then. I would also suggest that you see if there is any change if you reboot your phone to safe mode.

 

Let me know how it goes!

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

View solution in original post

Adviser
Message 4 of 6
3,945 Views
Message 4 of 6

Re: GPS signal dropouts while navigating

Looks like that fixed it thankyou, also reset my keyboard
Genius
Message 5 of 6
3,880 Views
Message 5 of 6

Re: GPS signal dropouts while navigating

Glad to hear it @Philip0, thanks for the update!

 

Let me know if anything happens.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Learner
Message 6 of 6
3,094 Views
Message 6 of 6

Re: GPS signal dropouts while navigating

Hi Didrik,

I have the same GPS problem wit my XZ1. 

I tried the above steps, but only restarting the device works.

After I restart the phone, the GPS works for 2-3 day, then the GPS stops again.

 

Is there any other solution to solve this? 

 

Thanks