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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

GPS not working

SOLVED
Learner
Message 1 of 5
6,063 Views
Message 1 of 5

GPS not working

I'm with the xperia x performance,and I found GPS not working recently,and I have try the test mode (*#*#7378423#*#*), I used the option of GPS location test ,it's nothing happen just told me waiting for location update.and I have try the second option.
1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 4 of 5
7,233 Views
Message 4 of 5

Re: GPS not working

I'm afraid it's very hard for me to say which apps may be causing your phone to behave this way. What I'd recommend is that you make sure that all of your downloaded apps are updated. A easy way to update all of you apps at ones is to go to: Google Play  > Tap the 3 lines > My apps & games > Update all.

 

If the phone is acting the same way I suggest that you try to uninstall apps until you find the one/ones causing this behavior. I'd recommend that you start with the ones most recently installed.

 

Let me know how it goes!

 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

4 REPLIES 4
Sony Xperia Support
Message 2 of 5
6,054 Views
Message 2 of 5

Re: GPS not working

Hi @heiyo,

 

I'm sorry to hear that you are experiencing this with your Xperia X Performance.

 

I would recommend that you try and purge the assistance data for your GPS. You can do this if you go to to the GPS location test and click Purge Assistance Data. Then restart your phone and wait about 30 minutes and try the test again. Does it behave the same way?

 

If the same behavior persists I'd recommend that you reboot your phone to safe mode to see if this is caused by one or more of your installed apps as these will be temporary disable in this mode.

 

Let me know how it goes!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 3 of 5
6,046 Views
Message 3 of 5

Re: GPS not working

I have done as you told,and GPS is working in safe mode,but how do I know which one or more app is causing this problem?
Sony Xperia Support
Message 4 of 5
7,234 Views
Message 4 of 5

Re: GPS not working

I'm afraid it's very hard for me to say which apps may be causing your phone to behave this way. What I'd recommend is that you make sure that all of your downloaded apps are updated. A easy way to update all of you apps at ones is to go to: Google Play  > Tap the 3 lines > My apps & games > Update all.

 

If the phone is acting the same way I suggest that you try to uninstall apps until you find the one/ones causing this behavior. I'd recommend that you start with the ones most recently installed.

 

Let me know how it goes!

 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 5 of 5
3,355 Views
Message 5 of 5

Re: GPS not working

i have the same problem that when i try to GPS Location Test, its just "Waiting for location update".

i already tried Purge Assistance Data and didnt work

i already tried reboot to safe mode and try the test again, but the same behavior persists. help please, is it because of some of my apps or is it my device? thanks before