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Fingerprint sensor not in settings

SOLVED
Learner
Message 1 of 7
3,375 Views
Message 1 of 7

Fingerprint sensor not in settings

 My fingerprint sensor has disappeared from my Sony X device settings. Totally vanished and am stunned to find that hardware can just get lost without a trace.

 Anybody got an ideas? Cheers

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 2 of 7
4,040 Views
Message 2 of 7

Re: Fingerprint sensor not in settings

Hi @Piglit,

 

I'm sorry to hear this. I recommend that you try and reboot your device to safe mode to see if this is caused by one of your downloaded apps as these will be temporarily disabled in this mode.

 

If the same behavior persists I would recommend that you do a software repair using Xperia Companion to see if anything software related is causing this behavior in your phone.

 

If you still can't access the fingerprint settings in your device this is most likely caused by the hardware in your device and I'd recommend that you have your device sent in to an authorized service center for repair. You can get in contact with your Local support for assistance with how to have your device sent in for repair.

 

Let me know how it goes!

 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

View solution in original post

6 REPLIES 6
Sony Xperia Support
Message 2 of 7
4,041 Views
Message 2 of 7

Re: Fingerprint sensor not in settings

Hi @Piglit,

 

I'm sorry to hear this. I recommend that you try and reboot your device to safe mode to see if this is caused by one of your downloaded apps as these will be temporarily disabled in this mode.

 

If the same behavior persists I would recommend that you do a software repair using Xperia Companion to see if anything software related is causing this behavior in your phone.

 

If you still can't access the fingerprint settings in your device this is most likely caused by the hardware in your device and I'd recommend that you have your device sent in to an authorized service center for repair. You can get in contact with your Local support for assistance with how to have your device sent in for repair.

 

Let me know how it goes!

 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

View solution in original post

Learner
Message 3 of 7
3,355 Views
Message 3 of 7

Re: Fingerprint sensor not in settings

Hi Emil, 

Many thanks for your swift response to my question earlier today.

I followed your instruction and am pleased (over the moon  in fact) to report that my Sony X is back to normal. 

Thank you so much for picking up on my posting and being able to supply such detailed, compact, yet concise instructions. 

Bless ya! 

Sony Xperia Support
Message 4 of 7
3,328 Views
Message 4 of 7

Re: Fingerprint sensor not in settings

Great to here it's working now! :smileysmileythumbsup:

 

If there is anything else you are wondering about, let me know!

 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Highlighted
Inhabitant
Message 5 of 7
3,233 Views
Message 5 of 7

Re: Fingerprint sensor not in settings

Hey Piglit what fixed it?  The repair I'm hoping?  My X Performance also has suddenly lost the setting. I booted into safe mode still no setting so now I'm resigned to do the update.

Learner
Message 6 of 7
3,228 Views
Message 6 of 7

Re: Fingerprint sensor not in settings

Oh dear. My X had to go back to Sony via o2. 

I was told my contract X was irreparable and another was sent. 

That in fact was someone else's device as it's a refurbished unit which in fact was totally knackered. 

I sent it directly to Sony in Ashford who replaced the motherboard which now shows on my Sony A/C as a Z3. 

This mobile lark is a scam. I'll never buy Sony and am at present, in contact with trading standards as my original X is a contract handset and now I am with a handset with a 2nd different imei number and snapdragon hardware from a model of 3yrs ago!!!! 

If you want to lose your unit mate send it or just buy a different phone is my advice, but I think all comms companies are doing the recycle and refurb scam. Total disgrace! Good luck and sorry it's not a good story. 

Sony Xperia Support
Message 7 of 7
3,193 Views
Message 7 of 7

Re: Fingerprint sensor not in settings

@NetBoySteve1if there is no difference safe mode, I recommend that you perform software repair using Xperia Companion. Let me know if there is any change after doing so.

 

@PiglitI'm very sorry to hear this and I fully understand your disappointed. I would recommend that you raise this with your Local support team, as this is an international forum they are better equipped to assist you with this.

 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.