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Troubleshoot, find support articles, run tests with the support app directly on your phone.
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X compact can't save video recording

QLA
Adviser
Message 41 of 52
555 Views
Message 41 of 52

Re: X compact can't save video recording

Try to format the card on the computer, choose exFAT method. 

One time poster
Message 42 of 52
537 Views
Message 42 of 52

Re: X compact can't save video recording

Same problem on Internal memory. We need a fix for this!!!

Highlighted
Visitor
Message 43 of 52
478 Views
Message 43 of 52

Re: X compact can't save video recording

Fixed on Android ver. 8.0

QLA
Adviser
Message 44 of 52
462 Views
Message 44 of 52

Re: X compact can't save video recording

Are you sure???

If yes it's great Slightly smiling Face finally

I have android 7.1.1 on my X Compact and I didnt get any info about update to 8.0. I don't know if it's possible to update. Maybe I have to wait but how long, it's really annoying !!! 

 

Adviser
Message 45 of 52
376 Views
Message 45 of 52

Re: X compact can't save video recording

This update seems to have fixed this issue and left me with another. Now Google play store wil not update apps. I keep getting error code 506. Seems this is a common problem also. I have deleted cache and data from Google play and services. Restarted the phone ovov and over. Unmounted the memory card and all other steps suggested when searching for this issue. Any other ideas please sony? 

QLA
Adviser
Message 46 of 52
357 Views
Message 46 of 52

Re: X compact can't save video recording

I still don't have update to 8.0, why ???

It took so long time to fix  what is going on with Sony ??

 

BTW Admin

If you read this because you cancel posts so let your coworkers  know about the problem. Shame that it takes so long time. Peace

 

@QLA

 

This is a global user based forum, your last post was removed as it contain profanity, keep it friendly and constructive. 

 

If you want to contact Sony directly >>> Local support 

Message 47 of 52
298 Views
Message 47 of 52

Re: X compact can't save video recording

The update to Oreo seems to have fixed the issue for me. I've taken a few videos and they've all save at Full HD to my SD card. I hope it works for everyone else. Also, regarding this comment:

 


@StuartLwrote:

This update seems to have fixed this issue and left me with another. Now Google play store wil not update apps. I keep getting error code 506. Seems this is a common problem also. I have deleted cache and data from Google play and services. Restarted the phone ovov and over. Unmounted the memory card and all other steps suggested when searching for this issue. Any other ideas please sony? 


It's unfortunate that you're having another issue and I hope that you get it fixed. But the issue you're describing sounds quite different than this video saving issue. I would suggest that you start a new thread or post in an existing one rather than hijack this thread. Let's stay focused on the topic of this thread.

Learner
Message 48 of 52
284 Views
Message 48 of 52

Re: X compact can't save video recording

I had the same problem under Nougat. But now, with Oreo, the Sony camera app doesn't start. It's like a loop. I start the app, then it shows the option for tagging places (in german) "Ort speichern?" -> "Ja" (or "Nein", makes no difference), next Screen "Verstanden" (I Agree), and then it starts again with "Ort speichern?" -> "Verstanden" etc. etc. etc. ...

Any constructive suggestions? NO factory reset! Clear cache app: done; deactivate/activate app: done; restart phone: done; ...

Andi

 

At the moment I work with a third party app.

Pioneer
Message 49 of 52
278 Views
Message 49 of 52

Re: X compact can't save video recording

Maybe this can help you? @kaltvront

 

Oh, please report back if it is a solution for you, so you can help others.


who knows knows
who doesn't doesn't
QLA
Adviser
Message 50 of 52
263 Views
Message 50 of 52

Re: X compact can't save video recording

I just got the update to oreo 8.0 today. Slightly smiling Face 

I will update it in 1 hour and we will see if they fixed the problem. I hope so. ..