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X Compact display is Pixelated

SOLVED
Enthusiast
Message 1 of 21
4,244 Views
Message 1 of 21

X Compact display is Pixelated

Display is pixelated specially when i look at the screen from Angle... What is the cause of this issue????
1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Message 2 of 21
6,112 Views
Message 2 of 21

Re: X Compact display is Pixelated

That should be the digitizer.

https://talk.sonymobile.com/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Sony-Xperia-Z5-Premium-screen-pixelat...

 

 



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20 REPLIES 20
Moderator
Message 2 of 21
6,113 Views
Message 2 of 21

Re: X Compact display is Pixelated

That should be the digitizer.

https://talk.sonymobile.com/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Sony-Xperia-Z5-Premium-screen-pixelat...

 

 



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Enthusiast
Message 3 of 21
4,225 Views
Message 3 of 21

Re: X Compact display is Pixelated

@alexdon

So this is a common issue in Xperia phones.. Thanks GOD Atleast digitizer grid is not visible like Z series...

Why SONY didn't. Combined. Digitizer and ips panel to fix this issue???
Sony Xperia Support
Message 4 of 21
4,203 Views
Message 4 of 21

Re: X Compact display is Pixelated

Hi @SOUNI1, are you experiencing the same as the user in the thread @alexdon linked? Do you see the same as I highlighted in the picture (taken from the thread)?
original.jpg


Official Sony Xperia Support Staff


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Enthusiast
Message 5 of 21
4,198 Views
Message 5 of 21

Re: X Compact display is Pixelated

Hi @Emir thanks for Answering...

No i can't see those dots on the display... Only issue i have is Pixlated Display
Enthusiast
Message 6 of 21
4,184 Views
Message 6 of 21

Re: X Compact display is Pixelated

Those pixel is clearly visible when brightness. Is high and you look at the screen from angle...
Moderator
Message 7 of 21
4,131 Views
Message 7 of 21

Re: X Compact display is Pixelated

@SOUNI1 Can you post a picture? Does it show up on screenshots? 

Also, did you chance settings for white balance?



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Sony Xperia Support
Message 8 of 21
3,951 Views
Message 8 of 21

Re: X Compact display is Pixelated

@SOUNI1 would you be able to provide us with a picture on how it looks like? I agree with @alexdon that it would also help for us to assist you if you could let us know if it shows up on screenshots or if it's physical.

 


Official Sony Xperia Support Staff


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Enthusiast
Message 9 of 21
3,940 Views
Message 9 of 21

Re: X Compact display is Pixelated

@alexdon

@Emir

Sorry for late reply... It's Hard to show it on picture but i try my Best to make it visible for you... It doesn't show up on screenshots... I didn't Change whitebalance settings... It's physical and i think digitizer make screen looks pixlated everywhere... When i watching movie OR when Phone booting up... It's very very Annoying... Clearly visible specially in White color...

https://drive.google.com/file/d/0Byy3PUewHDFCLVg2aUFJbjlOWG8/view?usp=drivesdk


https://drive.google.com/file/d/0Byy3PUewHDFCNlBoOVE2dUM1VU0/view?usp=drivesdk

Dear SONY mobile this Kind of issues is not Acceptable in a premium Device that You Announced in 2016...now it is 2017.. I beg you i beg you to use OLED OR MICRO-LED display in your 2017 Smart Phones... Please give this GIFT TO US And make your Fans / customer Happy..


Highlighted
Sony Xperia Support
Message 10 of 21
3,926 Views
Message 10 of 21

Re: X Compact display is Pixelated

I understand that it may be hard to show in photos, but when I had a look at our X Compact here at the office I can't experience that the display gets blurry as shown in the photos. Is that an accurate representation of what you experience, or did the camera blur the images?

In any case I'm afraid that I can only advice you to have your device sent to an authorized service center for examination should you suspect that something may be wrong with your display. In order to do so, I recommend that you contact your Local support so that they can assist you. I would gladly assist you if I could, but I'm afraid that even though I work Globally, I am based in the Nordics and have limited service routine knowledge for other markets. Slightly frowning Face


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.