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2017-07-09 03:29 AM
There are definitely some variations in the released customisations in the the released 7.1.1 (34.3.A.0.194) variations.
I have tried all the versions I have found through the latest Flashtool and XpeiFirm but nothing has fixed the internal handset Backup and Restore problem.
I have also tried (i) factory resets (ii) using Xperia Companion - doesn't back up everything and misses all the apps, email accounts and other things (iii) clearing app data (iv) wiping everything possible during the firmware update process and (v) falling back to the intial firmware that.
After doing the firmware up starting the phone as a complete fresh setup and also using a restore from another handset, an online (Cloud) backup and an older SD Card backup.
Nothing I have tried has fixed the internal firmware Backup and Restore application. Trying to do so results in:
(i) To SD Card
Backup only gets to 50% I have left the phone at that for over 12 hours and it never completes. I also notice that ALL the components of the back increment at the same time, not sequentially - until that 50% mark, then it stops.
(ii) Using an online account
Can't say anything about this because even though the handset is connected to the gmail account (getting emails and showing as connected in the B&R app) - it will not connect to the online account. Again I have left this for hours and hours without success.
Any ideas? Any suggestions as to how I can reinstall the Backup and Restore application?
I have other Xperia devices, with 7.1.1 firmware, and the Backup and Restore app works fine to the online account and to the SD Card.
It just seems to be a problem with my X Compact and it wwas working fine on 7.0.
Do Sony people read these forums? Can someone from Sony comment or make some suggestions as to what I can do next?
2017-07-18 12:41 AM
Thank you. I thought it was only me having issues with the native email app. I've even tried a factory reset and the email app still crashes. It's much better ad an app than Outlook so it's a real shame. The July release doesn't seem to have corrected it either.
2017-08-09 12:10 PM
After upgrading my X Compact, the phone still ask for upgrading. Does anybody know how to fix this ?