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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Reboot, reboot, reboot...

SOLVED
Rookie
Message 1 of 15
698 Views
Message 1 of 15

Reboot, reboot, reboot...

Hey guys,

 

I didn't found a similar topic, maybe you guys have an idea...

 

Yesterday before goin to sleep my Xperia X Compact has 8% battery left, I connected it to the power supply and went to sleep. Next morning the phone reboots -> black -> Sony logo -> "powered by android" logo -> black -> Sony logo -> android logo -> black.

 

I tried some combiantions like hold powerbutton for 10sec, power and volume up etc. now it changed from sony logo -> andro -> login screen -> reboot/black screen.

 

I tried to connect to pc's but it wont work. anyone got a similar problem and maybe have an solution?

 

thank you Slightly smiling Face

 

1 ACCEPTED SOLUTION

Accepted Solutions
Commissioner
Message 2 of 15
694 Views
Message 2 of 15

Re: Reboot, reboot, reboot...

You may have to use Xperia Companion and follow the directions for the software repair. It might involve holding the volume down key when connecting the phone to the computer with a USB cable. In that case your phone would be reset and you would have to use a Google backup afterwards.

In general it's not a good idea to let your battery drain below 30%, if at all possible.

14 REPLIES 14
Commissioner
Message 2 of 15
695 Views
Message 2 of 15

Re: Reboot, reboot, reboot...

You may have to use Xperia Companion and follow the directions for the software repair. It might involve holding the volume down key when connecting the phone to the computer with a USB cable. In that case your phone would be reset and you would have to use a Google backup afterwards.

In general it's not a good idea to let your battery drain below 30%, if at all possible.

Rookie
Message 3 of 15
685 Views
Message 3 of 15

Re: Reboot, reboot, reboot...

Thanks for your reply. I used Xperia Companion but I says no phone connected. But I can't connect via windows too - there is an error with MTP driver, PC tries to install it from the phone but after a while it says fail. I also tried to manually install the mtp driver via sony website and tried windows help but it wasn't successful. I removed the SD-card too with same result.

 

I think I have to send it to Sony and hope they can repair it - at least I still have warranty..

Rookie
Message 4 of 15
681 Views
Message 4 of 15

Re: Reboot, reboot, reboot...

Problem solved!!! Was able to repair software via Xperia Companion - just tried it again today. yesterday it didnt work.. but today yay

Highlighted
Apprentice
Message 5 of 15
608 Views
Message 5 of 15

Re: Reboot, reboot, reboot...

How did you get the phone to recognize it was connected to the computer?

Commissioner
Message 6 of 15
605 Views
Message 6 of 15

Re: Reboot, reboot, reboot...

@jp241

Try connecting your phone to a PC using Xperia companion on the computer. There is a special mode that's used for software repair (as a last resort, as it will reset your phone).

If you haven't tried this already, Xperia companion will give you instructions.

Apprentice
Message 7 of 15
574 Views
Message 7 of 15

Re: Reboot, reboot, reboot...

Thanks but I followed the instructions. Nothing. The phone just blinks red and green. Companion never sees it.

Commissioner
Message 8 of 15
564 Views
Message 8 of 15

Re: Reboot, reboot, reboot...

Sorry, but it sounds like you will need to bring it in for repair in order to fix the problem.

Pioneer
Message 9 of 15
509 Views
Message 9 of 15

Re: Reboot, reboot, reboot...

One more try to get it recognised:

Search in the home menu of this forum for Information, then search for FAQ, then search for hotel for Xperia companion.

Then read point 2B and your device will be recognised.

First charge to >80%

 

 


who knows knows
who doesn't doesn't
Apprentice
Message 10 of 15
501 Views
Message 10 of 15

Re: Reboot, reboot, reboot...

Please describe again. Those instructions for the forum do not make sense and don't work.