account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Curious about what is happening at IFA?
Read more and discuss the press conference here.

Reboot, reboot, reboot...

SOLVED
Rookie
Message 1 of 15
1,899 Views
Message 1 of 15

Reboot, reboot, reboot...

Hey guys,

 

I didn't found a similar topic, maybe you guys have an idea...

 

Yesterday before goin to sleep my Xperia X Compact has 8% battery left, I connected it to the power supply and went to sleep. Next morning the phone reboots -> black -> Sony logo -> "powered by android" logo -> black -> Sony logo -> android logo -> black.

 

I tried some combiantions like hold powerbutton for 10sec, power and volume up etc. now it changed from sony logo -> andro -> login screen -> reboot/black screen.

 

I tried to connect to pc's but it wont work. anyone got a similar problem and maybe have an solution?

 

thank you Slightly smiling Face

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Commissioner
Message 2 of 15
1,895 Views
Message 2 of 15

Re: Reboot, reboot, reboot...

You may have to use Xperia Companion and follow the directions for the software repair. It might involve holding the volume down key when connecting the phone to the computer with a USB cable. In that case your phone would be reset and you would have to use a Google backup afterwards.

In general it's not a good idea to let your battery drain below 30%, if at all possible.

14 REPLIES 14
Highlighted
Commissioner
Message 2 of 15
1,896 Views
Message 2 of 15

Re: Reboot, reboot, reboot...

You may have to use Xperia Companion and follow the directions for the software repair. It might involve holding the volume down key when connecting the phone to the computer with a USB cable. In that case your phone would be reset and you would have to use a Google backup afterwards.

In general it's not a good idea to let your battery drain below 30%, if at all possible.

Rookie
Message 3 of 15
1,886 Views
Message 3 of 15

Re: Reboot, reboot, reboot...

Thanks for your reply. I used Xperia Companion but I says no phone connected. But I can't connect via windows too - there is an error with MTP driver, PC tries to install it from the phone but after a while it says fail. I also tried to manually install the mtp driver via sony website and tried windows help but it wasn't successful. I removed the SD-card too with same result.

 

I think I have to send it to Sony and hope they can repair it - at least I still have warranty..

Rookie
Message 4 of 15
1,882 Views
Message 4 of 15

Re: Reboot, reboot, reboot...

Problem solved!!! Was able to repair software via Xperia Companion - just tried it again today. yesterday it didnt work.. but today yay

Apprentice
Message 5 of 15
1,809 Views
Message 5 of 15

Re: Reboot, reboot, reboot...

How did you get the phone to recognize it was connected to the computer?

Commissioner
Message 6 of 15
1,806 Views
Message 6 of 15

Re: Reboot, reboot, reboot...

@jp241

Try connecting your phone to a PC using Xperia companion on the computer. There is a special mode that's used for software repair (as a last resort, as it will reset your phone).

If you haven't tried this already, Xperia companion will give you instructions.

Apprentice
Message 7 of 15
1,775 Views
Message 7 of 15

Re: Reboot, reboot, reboot...

Thanks but I followed the instructions. Nothing. The phone just blinks red and green. Companion never sees it.

Commissioner
Message 8 of 15
1,765 Views
Message 8 of 15

Re: Reboot, reboot, reboot...

Sorry, but it sounds like you will need to bring it in for repair in order to fix the problem.

Pioneer
Message 9 of 15
1,710 Views
Message 9 of 15

Re: Reboot, reboot, reboot...

One more try to get it recognised:

Search in the home menu of this forum for Information, then search for FAQ, then search for hotel for Xperia companion.

Then read point 2B and your device will be recognised.

First charge to >80%

 

 


who knows knows
who doesn't doesn't
Apprentice
Message 10 of 15
1,702 Views
Message 10 of 15

Re: Reboot, reboot, reboot...

Please describe again. Those instructions for the forum do not make sense and don't work.