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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Problems with photos & videos

One time poster
Message 1 of 2
Message 1 of 2

Problems with photos & videos



I have a problem and I hope you can help me.


I made several videos yesterday and get the following error messages:

"Video can not be played" or "Video can not be played. Invalid URL"

The videos are all under 3 minutes, less than 350 MB. Even a video with 4 seconds can not be played?!?

All recorded directly via "Camera".


Also in the photos is something wrong. When I go over "Gallery" he shows me the photos, can also look at them, but if I want to send photos then the following happens:

Telegram: in the gallery he does not show the photos, but only the photo symbol. It's just the photos I took in the circus today. All others (from yesterday, etc.) are displayed.

WhatsApp: The error message "The selected file is not a photo"


What is going on ???



Forum Legend
Message 2 of 2
Message 2 of 2

Re: Problems with photos & videos

can you try to see if this happens on safe mode?


try to clear camera and media storage cache

settings>apps>show system>(app)>clear data, restart your device


also if you recently upgraded your device . try to perform software repair using Xperia Companion


check if your sd card is also working fine,

Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: