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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Phone idle - draining battery

Inhabitant
Message 1 of 12
2,123 Views
Message 1 of 12

Phone idle - draining battery

Screenshot_20180303-002547.png

 

Screenshot_20180303-002935.png

 

*Updated to latest version

*Software repair

*Format

*Bring to Sony Service (battery is good)

*Sony service refresh OS version 

 

Done all these but neither fix phone idle draining. I bought tbis phone coz it says it has good battery life. SONY please help on this, nice phone is useless when u cant use it when u need it the most. I paid for this but i dont get what i deserve. Please help Sony. 😨😓😰

11 REPLIES 11
One time poster
Message 2 of 12
2,108 Views
Message 2 of 12

Re: Phone idle - draining battery

Hi,

I've had the same problem since the latest update of my Xperia X compact.

Please, help us !

Inhabitant
Message 3 of 12
2,231 Views
Message 3 of 12

Oreo update issue

Mine is Xperia™ Dual. After an update to Oreo my phone battery gets drain quickly. I am not the only one having this issue. Please help fix, hope this concens matters to you. Thanks. 

Developer World
Message 4 of 12
2,227 Views
Message 4 of 12

Re: Oreo update issue

Hi,

which Xperia model do you have ?

Regards

Alin

 

Inhabitant
Message 5 of 12
2,217 Views
Message 5 of 12

Re: Oreo update issue

Hi Alin,

 

Thanks for the response.

 

I have the Xperia™ X Dual (F5122). Current software version 34.4.A.2.50

 

I had my phone running on for "stamina" mode set to "always ON" and almost zero 0% brightness.

 

Also, the double-tap to wake feature seems not so smooth, since I have to tap multiple times to get it wake. However, the double-tap to sleep seems so fine.

 

Hoping to fix this. 

 

 

Thanks and regards,

Ahr

Inhabitant
Message 6 of 12
2,160 Views
Message 6 of 12

Re: Oreo update issue

Hi Sony Dev's,

 

Any update on this concern? Please help. How can I use this phone if battery gets drain quickly.Screenshot_20180424-162534 (1).pngScreenshot_20180424-163010.png

Pioneer
Message 7 of 12
2,130 Views
Message 7 of 12

Re: Oreo update issue

Is there a big difference now with Oreo in contrast to Nougat ?

Mine is on the same levels.

 

There are few things to have in mind :

-If there was an OTA upgrade, factory reset might help you out.

-Battery issues are almost hardest to troubleshoot due to so many variables involved.(user installed apps, signal strength, clean install or not etc.,defective battery)

 

If there was a highly spread issue with higher drain, I'm quite sure Sony would have patched it, but if you consider above points and that quite a lot of us don't have big issues, it's understandable that it's not an easy fix from their side. If there's a thing to fix.

 

Also to bear in mind :

-(from my perspective at least) X was never a battery champion. Sure, it wasn't/isn't bad, but that's about it.

-From your screens I can't tell you are having that much of a drain

 

I'd recommend :

-install GSAM battery monitor and grant additional permissions via adb

-if easy to handle , preform a factory reset (if you made an OTA update to Oreo)

- after that, try to compare status on Nougat and on current fw version

-check your WIFI/network signal, if it's constantly searching for signal == lose battery

-consider using Xperia Actions or Tasker to for example : turn sync off overnight, turn wifi off, use Xperia actions to optimize battery for night

 

I hope you find some interesting details so you can pinpoint the problem.

 

Also, how old is your phone ? Batteries do lose capacity over time, and it also depends on stuff extra hot or cold climate etc.

 

Hope you nail it Slightly smiling Face Best of luck

Inhabitant
Message 8 of 12
2,123 Views
Message 8 of 12

Re: Oreo update issue

Hi Schetz, 

 

Really appreciate the reply. However, considering that my phone is new, just bought it a month back. Also, I had this issue going since it is still running Nougat, and stamina mode (always on) w/ no installed apps yet. I had this checked w/ Sony service and the technician said the battery is okay. Technician also performed the factory default on their end during the service. Prior to that I had already updated the OS version to latest version hoping it would fix the problem. And tried to restore to factory settings successfully thru Xperia companion. Really hoping for a solution on the next update.

 

 

Sent from my Sony Xperia™ smartphone

Rookie
Message 9 of 12
2,066 Views
Message 9 of 12

Re: Oreo update issue

Sorry i can't help, but i wanted you to know i have the same battery drain problem after the Oreo update. I never had any battery issues before, i haven't changed or added any settings or app apart from the update. Sony suggested a reset via companion app but that's not the issue, the issue is a software one, something in the update. I've also lost the use of my contacts app.

 

Inhabitant
Message 10 of 12
2,061 Views
Message 10 of 12

Re: Oreo update issue

Same thing as I was guessing.. It has something to do on a software. I hope this concern will be taken by SONY Devs. Thank you for sharing. 

 

Regards,