Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2018-06-26 01:34 PM
Hi, I am having the same issue. My Xperia X F5121 is charging after connecting to a computer, but I cannot transfer files. I was able to do it just a week ago, before the last system update 34.4.A.2.85.
My storage is almost full, any help and ideas will be much appreciated!
2018-06-28 01:09 AM
And..... me too, same problem since the Oreo update and also a very very slow charging even without the intelligent charging mode.....
So many people having the same problem at the same time.... seems to be a bug somewhere !!!
2018-09-02 06:07 PM
I have exactly the same problem. Can't transfer files (no popup on the phone after recent updates) and phone also seems to charge slower than usual. Sony please do help.
2018-09-03 07:30 PM
Seriously Sony, Im still experiencing this very frustrating problem as well and was committed to the Xperia phones prior to this issue (have had two Xperias for over 3 years) Considering Sony's complete disregard for customer support and such a frustrating problem I plan to steer clear of Sony phones going forward.
I am experiencing it too, and Sony Support did not help. I did everything said in this forum and by the tech, but the phone will not recognize a computer. Please Sony, push an update to fix this.
My usb c cable often has the same problem.
I found out that unplugging the connector, turning it 180 degrees and plugging it in solved the problem (I have a non Sony usb cable)
That is tantalizingly easy but unfortunately doesn't work for me.
I talked to Sony on the phone today. They said the only option left is I can pay $50-$150 and ship them my phone for repair.
I would be without the phone for 4 weeks.
Sad to say I'm so phone dependent--aren't all of us on this forum?--that I can't be without my smart phone for 4 weeks. I need it for work. I'll try to find one to borrow and put my sim card in but still a pain to get work software installed, etc.
Not impressed with Sony.