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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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No phone detection when I connect Xperia X Compact to Computer

One time poster
Message 11 of 19
782 Views
Message 11 of 19

Re: No phone detection when I connect Xperia X Compact to Computer

Hi, I am having the same issue. My Xperia X F5121 is charging after connecting to a computer, but I cannot transfer files. I was able to do it just a week ago, before the last system update 34.4.A.2.85. 

 

My storage is almost full, any help and ideas will be much appreciated! 

Learner
Message 12 of 19
766 Views
Message 12 of 19

Re: No phone detection when I connect Xperia X Compact to Computer

And..... me too, same problem since the Oreo update and also a very very slow charging even without the intelligent charging mode.....

So many people having the same problem at the same time.... seems to be a bug somewhere !!!

One time poster
Message 13 of 19
690 Views
Message 13 of 19

Re: No phone detection when I connect Xperia X Compact to Computer

I have exactly the same problem. Can't transfer files (no popup on the phone after recent updates) and phone also seems to charge slower than usual. Sony  please do help.

Learner
Message 14 of 19
676 Views
Message 14 of 19

Re: No phone detection when I connect Xperia X Compact to Computer

Seriously Sony, Im still experiencing this very frustrating problem as well and was committed to the Xperia phones prior to this issue (have had two Xperias for over 3 years)  Considering Sony's complete disregard for customer support and such a frustrating problem I plan to steer clear of Sony phones going forward.

Visitor
Message 15 of 19
674 Views
Message 15 of 19

Re: No phone detection when I connect Xperia X Compact to Computer

Today I noticed that transfer works using USB 2.0 connection. 

Highlighted
Apprentice
Message 16 of 19
378 Views
Message 16 of 19

Re: No phone detection when I connect Xperia X Compact to Computer

I am experiencing it too, and Sony Support did not help. I did everything said in this forum and by the tech, but the phone will not recognize a computer. Please Sony, push an update to fix this.

Pioneer
Message 17 of 19
364 Views
Message 17 of 19

Re: No phone detection when I connect Xperia X Compact to Computer

My usb c cable often has the same problem.

I found out that unplugging the connector, turning it 180 degrees and plugging it in solved the problem (I have a non Sony usb cable)


who knows knows
who doesn't doesn't
Apprentice
Message 18 of 19
353 Views
Message 18 of 19

Re: No phone detection when I connect Xperia X Compact to Computer

That is tantalizingly easy but unfortunately doesn't work for me.

I talked to Sony on the phone today. They said the only option left is I can pay $50-$150 and ship them my phone for repair.

I would be without the phone for 4 weeks.

Sad to say I'm so phone dependent--aren't all of us on this forum?--that I can't be without my smart phone for 4 weeks. I need it for work. I'll try to find one to borrow and put my sim card in but still a pain to get work software installed, etc.

Not impressed with Sony.

 

 

Learner
Message 19 of 19
33 Views
Message 19 of 19

Re: No phone detection when I connect Xperia X Compact to Computer

Anyone managed to find a solution to this problem??? Experiencing the same issue with my XZ.... There is no chance I am sending my phone to repair as the whole point is to get the photos and videos off it.... No way am I loosing all the content and I'm out of space Slightly frowning Face