Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2018-12-25 05:01 AM
2018-12-25 10:16 PM
When you connect your phone, do you see the notification as shown in the picture? If not, I would try restarting the phone, but also using a different cable. You could also try connecting to a different computer. If you are using a Mac computer, you will need either Xperia Companion or Android File Transfer. If a PC, then installing Xperia Companion should also allow you to view files on your phone in Windows Explorer.
2018-12-26 02:28 AM
I don't get the notification. I've tried restarting the phone. I don't have a cable just the one that came with the phone that is about a month old. It will charge the phone so I don't think it is the cable. I've tried a different computer no luck with that either. My computer is running windows 10 and Xperia companion isn't reading the phone either. Thanks for the sugestions though.
2019-01-22 12:29 AM
I have the same problem. I plug the phone into the computer and it charges but does not give me the connectivity pop up menu. It used to work fine. Sony, please help.
2019-01-22 01:18 AM - edited 2019-01-22 01:19 AM
When it doesn't connect, unplug, turn the plug 180 degrees and plug in again.