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2018-03-01 09:22 PM
This update seems to have fixed the video capture issue and left me with another. Now Google play store wil not update apps. I keep getting error code 506. Seems this is a common problem also. I have deleted cache and data from Google play and services. Restarted the phone ovov and over. Unmounted the memory card and all other steps suggested when searching for this issue. Any other ideas please sony?
2018-03-01 10:59 PM
Hi, thanks for your reply.
I have tried to do this but I get an error message saying "Remove account not allowed by administrator"
I have moved affected apps to the internal memory and they seem to update OK. Surely that is not the answer?
2018-03-01 11:10 PM
This is what Google tells us:
in case it turns stubborn and instead returns or shows this error of “This change isn’t allowed by your administrator”, then follow below.
– Tap Settings and security
– Tap screen lock, confirm it and set it to none.
Go back to remove google account as shown above and this time round, the response will be positive and your account will be removed. It is all simple and easy and applies to most android mobile phones.
2018-03-02 12:35 AM
Thanks for your reply.
I followed your advice and managed to remove my Google account. I removed the files in the app settings as before, restarted the phone but still the same error 😢
2018-03-02 03:08 AM
That's rather odd, you could repair the phone with XC but I doubt that's the issue, could you try with a different Gmail account?
If you want to repair the phone with XC
Alternatives on How to backup Xperias
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)
2018-03-02 07:27 AM
I am from Germany and have the same problem! At first only 1-2 apps were not loaded now it's all I want to update! Also, I have followed everything Google has written to update problems. Yesterday I wrote an e-mail to the Sony customer service out of sheer despair ... Do you really think that the Sony Companion can fix that? It definitely has something to do with the system update on Oreo, but in German forums and pages I find absolutely nothing to this problem @.@
2018-03-02 11:05 AM
I don't think it is anything that companion will fix. Definitely something to do with the android update relating to the SD card. The update fixed the fault of Videos not saving to the SD card, but brought with it a new issue of not updating apps on the SD card.
Is yet another android update due any time soon
2018-03-03 11:56 AM
I have a similar problem with my German Xperia X Compact after the Oreo update. App downloads/updates a stuck in state 'Downloading' for a long time. But they eventually start downloading within an hour.
I tried to troubleshoot with these instructions but without success:
Here someone with an XZ Premium has the same problem:
2018-03-04 05:55 PM
Same problem here. Any apps which are installed on the SD Card fail to update with error 506.
Apps installed in phone memory update ok.